Process Technician

Process Technician

About the Role

The Process Technician plays a key role in improving assembly line productivity through process engineering activities. This position focuses on developing and refining assembly process work instructions and Standard Operating Procedures (SOPs), identifying requirements for new processes and equipment, resolving operational issues, and maintaining process documentation. Additionally, the role contributes to continuous improvement initiatives and investigates smartphone defects to promote high-quality outcomes through evidence-based process improvements.

Key Responsibilities

• Conduct line balancing and station cycle time studies for each model to assess hourly output efficiency, and provide reports and recommendations to management.
• Review defective smartphones on the production floor and recommend actions to reduce in-line product defect rates.
• Enhance assembly line productivity by developing procedures and work instructions that eliminate inefficiencies.
• Partner with the Quality team to identify product quality concerns and work with suppliers on feedback and corrective action plans.
• Coordinate and monitor First Article Inspections (FAI) to ensure equipment, personnel, and processes are ready before production begins.
• Assist with the New Product Introduction (NPI) process by coordinating activities across assembly functions and preparing production operators for new model/SKU launches.
• Work closely with the Process Engineer to develop, document, review, improve, and maintain compliance with Standard Operating Procedures (SOPs), assembly work instructions, work methods, and other operational procedures, including line shutdown processes.
• Facilitate training for production operators on work methods, SOPs, and Process Work Instructions (PWIs).
• Prepare reports, including NPI reports, line efficiency reports, root cause investigation reports, and production incident reports.
• Develop and maintain smartphone troubleshooting and repair documentation to build a knowledge base for defect investigation, troubleshooting, and repair processes.
• Contribute to production process optimization, process improvements, and production layout planning.

Qualifications

• A Bachelor's degree in Electrical and Electronics Engineering, Instrumentation and Control Engineering, or a related field.
• Knowledge of process simulation techniques and Standard Operating Procedures (SOPs).
• Ability to work effectively with local and global teams to transfer manufacturing processes to Kenya.
• Ability to read and interpret electrical and mechanical schematics.
• Ability to design jigs and fixtures that improve process efficiency.
• Experience conducting root cause investigations using recognized problem-solving methodologies.
• Proficiency in computer applications, new systems, and diagnosing common computer-related issues.
• Strong problem-solving, critical thinking, and technical capabilities with excellent attention to detail.
• Ability to learn quickly and perform effectively in a fast-paced environment.
• Knowledge of Kaizen and 6S methodologies.
• Familiarity with production machinery and assembly processes.
• Good knowledge of manufacturing safety standards and regulatory requirements.