Pre-Sales Engineer

Role Overview

You will act as the technical bridge between prospective clients and the sales team, translating business pain points into practical product-based solutions. Day to day, this means joining customer conversations early, uncovering the operational challenges behind their requests, and shaping tailored demonstrations and written proposals that make the value of the solution tangible. Your work directly influences win rates by giving sales reps credible technical backing and giving customers confidence that their specific environment has been understood.

Key Responsibilities

• Join sales calls and discovery meetings to ask probing questions about the customer's current workflows, constraints, and success criteria.
• Translate customer requirements into clear technical solution designs that align with the product's capabilities and the prospect's business objectives.
• Build and configure product demonstrations, including custom test scenarios, sample data, and walkthrough scripts that resonate with different buyer personas.
• Prepare professional proposals, scope documents, and response materials that clearly articulate recommended solutions, implementation steps, and expected outcomes.
• Support the sales team throughout negotiations by addressing technical objections, clarifying architecture decisions, and validating feasibility with internal engineering resources.
• Collaborate with product management to relay recurring customer feedback and competitive insights that inform future roadmap priorities.
• Maintain a repository of reusable demo assets, proposal templates, and technical FAQs to accelerate future sales cycles.

Requirements & Qualifications

• 2+ years of experience in a pre-sales, solutions engineering, or technical sales support role within a B2B software environment.
• Strong ability to conduct live product demonstrations and tailor presentations to both technical and non-technical audiences.
• Hands-on familiarity with at least one core technical domain relevant to the product, such as cloud platforms, APIs, databases, or enterprise integration tools.
• Excellent written communication skills, with a track record of producing clear proposals, RFP responses, or technical documentation.
• Client-facing communication skills that build trust quickly and keep complex conversations focused on business outcomes.
• Ability to work independently while coordinating effectively with account executives, implementation teams, and product managers.
• A bachelor's degree in a technical field such as computer science, information systems, or engineering, or equivalent hands-on experience.