About the Role

Responsible for supporting the daily operations of CIC pharmacy, ensuring smooth workflow, and delivering high-quality pharmaceutical care.

Key Responsibilities

Medication Dispensing & Preparation

• Accurately interpret and dispense prescription medications in compliance with legal and ethical guidelines.
• Identify and address potential drug interactions, contraindications, and adverse effects.
• Prepare and compound pharmaceutical products as per prescriptions.

Inventory Management:

• Monitoring and managing pharmaceutical inventory to prevent shortages and overstocking.
• Ensure proper storage conditions for medications, adhering to safety and quality assurance standards.
• Assist in the procurement and restocking of pharmaceutical supplies.

Patient Counseling:

• Provide clear and comprehensive medication counselling, including proper usage, potential side effects, and drug interactions.
• Educate patients on over-the-counter medications, supplements, and general health concerns.
• Promote adherence to prescribed medication regimens for better therapeutic outcomes.
• Offering advice on over-the-counter products, supplements, and health- related concerns.

Health and Wellness Promotion:

• Coordination and management of wellness initiatives such as CIC Dawa Mlangoni and the CDM program through timely drug delivery.

Collaboration with Healthcare Professionals:

• Collaborating with service providers to optimize patient care.
• Communicating effectively with prescribers to clarify and discuss medication-related issues.
• Review and provide technical support on pharmacy prescriptions and such claims

Customer Service:

• Ensuring a positive and welcoming environment for customers.
• Addressing customer inquiries and concerns with professionalism and empathy.
• Resolving issues related to medication availability, insurance, and prescription refills.

Compliance and Recordkeeping:

• Ensuring compliance with all pharmacy laws, regulations, and standards.
• Maintaining accurate and up-to-date patient records and prescription files.
• Participating in quality assurance and continuous improvement initiatives.

Continuing Education:

• Staying informed about new drugs, treatments, and healthcare trends.
• Committed to Continuous Professional Development.
• Participating in continuing education programs to maintain and enhance professional competence.

Who We’re Looking For

Essential Knowledge/Skills and Experience Required:

• Diploma in Pharmaceutical Technology from an institution recognized by the Pharmacy and Poisons Board
• Registered with the Pharmacy and Poisons Board with a valid practising licence
• Minimum of 2 (two) years relevant experience in a retail Pharmacy Operations  

Key Competencies:

• Strong knowledge of pharmaceutical laws and regulations
• Ability to work in a fast-paced environment with attention to detail
• Proficiency in medical software and inventory management systems
• Analytical & problem – solving
• Proficiency in service and billing insurance claims
• Good communication and interpersonal skills.