Posted:
Position: Patient Relations Executive
Date Posted: July 28, 2026
Industry: Healthcare | Hospitals | Clinics
Employment Type: Full Time
Experience: 2–5 Years (Patient Relations, Customer Service, or Healthcare Administration Experience)
Qualification: Bachelor’s Degree in Healthcare Administration, Business, or a related field (Preferred)
Salary: AED 5000 to 10000 (estimated)
Location: Dubai, United Arab Emirates
Company: Confidential
Description:
A healthcare organization in the UAE is seeking a compassionate and service-oriented Patient Relations Executive to enhance the overall patient experience. The ideal candidate will play a key role in supporting patients, addressing concerns, and ensuring effective communication between patients and healthcare teams.
The successful candidate will manage patient interactions, coordinate with clinical and administrative departments, and promote high standards of customer service. This opportunity is suitable for professionals who are passionate about creating positive healthcare experiences and improving patient satisfaction.
Key Responsibilities:
• Welcome and support patients throughout their healthcare journey.
• Respond to patient inquiries, concerns, and service requests in a timely and professional manner.
• Coordinate with healthcare teams to ensure smooth patient experiences.
• Handle patient feedback, complaints, and service recovery processes.
• Support appointment scheduling and patient communication activities.
• Maintain accurate patient records while ensuring confidentiality.
• Promote excellent customer service standards and patient satisfaction.
Requirements:
• Bachelor’s Degree in Healthcare Administration, Business, or a related field is preferred.
• 2–5 years of experience in patient relations, customer service, or healthcare administration.
• Strong communication and interpersonal skills.
• Excellent problem-solving and conflict resolution abilities.
• Compassionate, professional, and patient-focused approach.
• Ability to work effectively with healthcare teams and patients.
• Strong knowledge of:
• Patient service and healthcare communication
• Customer relationship management
• Complaint handling and service recovery
• Patient confidentiality and record management
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