Patient Experience Coordinator

Position: Patient Experience Coordinator

Date Posted: July 19, 2026

Industry: Healthcare | Patient Services | Telehealth | Weight Management

Employment Type: Full Time

Experience: 5+ Years of Experience in Medical Scheduling, Patient Access, or Healthcare Call Center Environments

Qualification: High School Diploma or Equivalent Required

Salary: $20 – $23 per hour

Location: United States (REMOTE)

Company: knownwell

Description:

knownwell is transforming obesity care through a weight-inclusive healthcare model that combines in-clinic and virtual services to support patients nationwide. The company provides weight management, primary care, nutrition counseling, and health coaching while expanding access to evidence-based healthcare solutions.

knownwell is seeking a Patient Experience Coordinator to serve as the first point of contact for patients seeking support and information about healthcare services. This fully remote role requires excellent communication skills, empathy, problem-solving abilities, and the ability to manage patient interactions while ensuring a seamless and positive experience.

Key Responsibilities:

• Manage high-volume inbound and outbound patient calls while providing professional and compassionate support.

• Schedule, reschedule, and update patient appointments across multiple healthcare services.

• Conduct proactive patient outreach to coordinate provider-recommended care, follow-up visits, referrals, and specialty services.

• Review patient requests, provider orders, and referral details to ensure timely scheduling and appropriate next steps.

• Accurately document patient interactions, outreach attempts, and scheduling outcomes within electronic health record (EHR) systems.

• Leave detailed voicemail messages and track follow-up activities according to established procedures.

• Assist new patients with onboarding activities, including app access and appointment preparation.

• Monitor patient service queues and ensure requests are resolved within required service timelines.

• Escalate clinical questions, urgent concerns, and complex cases to the appropriate care teams.

• Maintain service quality while meeting productivity expectations related to calls, documentation, and patient follow-ups.

• Collaborate with clinical teams, operations staff, and leadership to improve the overall patient experience.

• Follow standardized workflows and documentation processes to maintain compliance and consistency.

Requirements:

• High school diploma or equivalent required.

• 5+ years of experience in medical scheduling, patient access, or healthcare call center environments.

• Strong verbal and written communication skills with the ability to clearly explain information to patients.

• Excellent multitasking and time management skills in a fast-paced healthcare environment.

• Strong attention to detail and ability to accurately document information in electronic systems.

• Experience working with electronic health record (EHR) platforms; Athena experience preferred.

• Ability to navigate multiple systems while communicating with patients.

• Strong problem-solving skills with the ability to remain calm under pressure.

• Patient-first mindset with a commitment to delivering compassionate and high-quality service.

• Experience in patient access, care coordination, referral management, healthcare scheduling, or telehealth is preferred.

• Bilingual language skills are an advantage.

Benefits:

• Fully remote work opportunity.

• Medical, dental, and vision insurance.

• 401(k) retirement plan with company match.

• Up to 20 days of paid time off (PTO) per year plus company holidays.

• Up to 14 weeks of parental leave.

• Annual work-from-home stipend for remote employees.