Job Details
Job Type:
Full Time
Workplace Type:
On-site
Qualification:
Diploma
Job Experience:
Mandatory
Job Location:
Nairobi County, Kenya
Closing Date:
Undisclosed
Salary:
Estimated: KES 25,000 - KES 120,000 / month
Other Pay:
Benefits
Role Overview
You will be the direct sales point of contact for our B2C customers, guiding conversations to successful purchases using WhatsApp, phone calls, and other messaging channels. Your daily focus is on engaging leads quickly, building rapport, and converting interest into revenue while maintaining a smooth experience across every chat thread. This role is central to our online sales growth, balancing high-volume communication with genuine customer care in a hybrid setup that includes both remote work and time at our Mlolongo location.
Key Responsibilities
- Respond to incoming customer inquiries across WhatsApp, calls, and messaging platforms with speed and a sales-first mindset.
- Qualify leads by understanding customer needs and matching them with the right products or offers.
- Present product value clearly, handle objections, and close sales while keeping conversations natural and professional.
- Manage multiple active conversations simultaneously without losing track of details or follow-ups.
- Log every interaction, order, and customer update in the CRM to maintain accurate records and support future outreach.
- Follow up on pending leads and previous conversations to maximize conversion rates.
- Meet individual and team sales targets on a daily, weekly, and monthly basis.
- Coordinate between remote workdays and onsite requirements, ensuring reliable availability during business hours.
Requirements & Qualifications
- At least one year of proven experience in online sales, specifically handling customer conversations through chat or call channels.
- Hands-on experience using a CRM system to track leads, sales activities, and customer communication.
- Strong written and verbal communication skills in English, with the ability to persuade and build trust quickly.
- Demonstrated sales ability, including lead qualification, objection handling, and closing techniques.
- Comfortable juggling multiple chats and priorities while maintaining accuracy and a professional tone.
- Ability to commute reliably to Mlolongo, Nairobi, as required for the hybrid work arrangement.
- Stable, high-speed internet connection at home to support remote workdays without disruption.
- Self-motivated and organized, with a results-driven attitude toward meeting sales goals.
534 open positions on Semasocial right now
· 10224 open positions in Nairobi County, Kenya
· 17 posted in the last 7 days
Contact Information
