Job Description
CSF 1: Revenue Generation
- To generate revenue to meet planned goals and acceptable return.
- Key Tasks:
- To effectively sell the products and services of the meeting rooms.
- To effectively sell parking spaces within Blue violets plaza.
- To monitor revenue quality and revenue growth and account by stream.
- To monitor and improve productivity.
CSF 2: Revenue Generation Planning
- To develop, communicate and monitor achievement of the revenue generation plan.
- Key Tasks:
- To develop sales promotion material (sales, marketing and financial).
- To recognise and prioritise sales promotion activities that will lead to attainment of goals.
- To review revenue streams and make necessary proposals for improvements.
- To review results versus plan and take corrective action where necessary.
CSF 3: Revenue Protection
- To ensure revenue quality maintained.
- Key Tasks:
- All revenue due to the company is collected in timely manner.
- To have daily reconciliations of all receipts and banking.
- To ensure continuous improvement in profitability per revenue stream.
- To ensure commercial policies are understood and complied with by staff.
CSF 4: Customer Experience & Facility Management
- Key Tasks:
- Ensure meeting rooms are maintained in clean and orderly condition.
- Ensure meeting rooms equipment is maintained in working condition.
- Ensure customer experience is maximised.
- Resolve customer complaints in a timely and effective manner.
- Maintain a log of complaints/incidences/compliments and requisite corrective action.
CSF 5: Budgeting
- Formulate / Monitor budgets.
- Key Tasks:
- To formulate budget by revenue and cost stream.
- To formulate capital budget requirements.
- To review budgetary performance and prepare requisite comparative reports to the Directors.
- To propose corrective measures on budget variance.
Job Requirements
- Bachelor’s degree in Business Administration, Marketing, Management or a related field.
- Proven experience in office management, sales, revenue generation or commercial operations.
- Strong financial management and budgeting skills.
- Experience in people management and team leadership.
- Strong sales, negotiation and customer service skills.
- Good analytical and reporting skills.
- Excellent communication and interpersonal skills.
- Proficiency in MS Office and relevant business management systems.
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