Office Manager at Reeds Africa Consult

Job Description

CSF 1: Revenue Generation

• To generate revenue to meet planned goals and acceptable return.
• Key Tasks:
• To effectively sell the products and services of the meeting rooms.
• To effectively sell parking spaces within Blue violets plaza.
• To monitor revenue quality and revenue growth and account by stream.
• To monitor and improve productivity.

CSF 2: Revenue Generation Planning

• To develop, communicate and monitor achievement of the revenue generation plan.
• Key Tasks:
• To develop sales promotion material (sales, marketing and financial).
• To recognise and prioritise sales promotion activities that will lead to attainment of goals.
• To review revenue streams and make necessary proposals for improvements.
• To review results versus plan and take corrective action where necessary.

CSF 3: Revenue Protection

• To ensure revenue quality maintained.
• Key Tasks:
• All revenue due to the company is collected in timely manner.
• To have daily reconciliations of all receipts and banking.
• To ensure continuous improvement in profitability per revenue stream.
• To ensure commercial policies are understood and complied with by staff.

CSF 4: Customer Experience & Facility Management

• Key Tasks:
• Ensure meeting rooms are maintained in clean and orderly condition.
• Ensure meeting rooms equipment is maintained in working condition.
• Ensure customer experience is maximised.
• Resolve customer complaints in a timely and effective manner.
• Maintain a log of complaints/incidences/compliments and requisite corrective action.

CSF 5: Budgeting

• Formulate / Monitor budgets.
• Key Tasks:
• To formulate budget by revenue and cost stream.
• To formulate capital budget requirements.
• To review budgetary performance and prepare requisite comparative reports to the Directors.
• To propose corrective measures on budget variance.

Job Requirements

• Bachelor’s degree in Business Administration, Marketing, Management or a related field.
• Proven experience in office management, sales, revenue generation or commercial operations.
• Strong financial management and budgeting skills.
• Experience in people management and team leadership.
• Strong sales, negotiation and customer service skills.
• Good analytical and reporting skills.
• Excellent communication and interpersonal skills.
• Proficiency in MS Office and relevant business management systems.