NOC Engenieer Tier 3
Posted:
Company Details
Name:Solvo Global
Industry:
Telecommunications
Website:
https://solvoglobal.com/
Description:
Solvo is changing how North American companies connect with talented, nearshore employees, along with the latest AI-powered tools. Solvo provides exceptional, affordable remote talent to U.S. and Canadian businesses in 50+ industry specialties. Solvo operations feature employees with no language bar…
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Job Details
Job Type:
Full Time
Workplace Type:
On-site
Qualification:
Diploma
Job Experience:
Mandatory
Job Location:
Nairobi County, Kenya
Closing Date:
Undisclosed
Salary:
Undisclosed
Other Pay:
Benefits
Job Category:
Engineering
Job Description
About the job
-
Ensure 24/7 availability and performance of network infrastructure through monitoring, incident response, escalation management, and technical support while maintaining SLAs and collaborating with cross-functional teams.
Responsibilities~
- Network Monitoring & Performance~
- Monitor infrastructure using SolarWinds, PRTG, Nagios, Zabbix, and proprietary systems like Cosmos
- Analyze performance trends, bandwidth, latency, packet loss, and KPIs
- Maintain monitoring thresholds, alert policies, and SLA metrics
- Incident & Problem Management~
- Respond to alerts and outages within SLA timeframes
- Perform triage, diagnosis, and manage the incident lifecycle
- Conduct root cause analysis and document lessons learned
- Track trends and recommend preventive measures
- Escalation Management~
- Serve as the primary escalation point for Tier 1 and Tier 2 support teams
- Escalate complex issues to Tier 4 engineers and specialized teams
- Coordinate vendor support and lead bridge calls during major incidents
- Manage communication between technical teams, management, and stakeholders
- Network Operations & Maintenance~
- Execute firmware updates, patches, and configuration changes
- Configure routers, switches, firewalls, load balancers, wireless controllers
- Implement VLANs, access control policies, and VPN connections
- Perform change management and maintenance window activities
- Troubleshooting & Support~
- Resolve issues across LAN, WAN, MPLS, SD-WAN, and wireless networks
- Troubleshoot routing/switching (BGP, OSPF, EIGRP, STP)
- Analyze traffic using Wireshark, tcpdump
- Address DNS, DHCP, firewall, NAT, and VoIP issues
- Manage SSID requests, conference issues, and other special requests
- Field Technician Coordination & Dispatch~
- Work with field technicians and coordinate tech dispatches for PMS troubleshooting and connectivity
- Conduct WiFi site surveys, coverage analysis, and wireless optimization
- Handle 3rd party vendor troubleshooting including video, VoIP, and conference room technology
- Coordinate on-site troubleshooting and vendor escalations
- Documentation & Collaboration~
- Maintain network documentation, topology diagrams, and SOPs
- Create post-incident and root cause analysis (RCA) reports
- Participate in capacity planning and continuous improvement initiatives
- Collaborate with Engineering, logistics, equipment, and third-party vendors to integrate new equipment and technologies
Skills~
- Technical (Hard Skills)~
- TCP/IP, routing protocols, VLANs, QoS
- Cisco, Ruckus, Aruba/HP, Meraki routers, switches, and wireless controllers
- Firewalls (Cisco ASA, Fortinet, Watchguard)
- Monitoring tools (SolarWinds, PRTG, Nagios, Zabbix, Cosmos)
- Wireshark, tcpdump, packet analysis
- VPN, SD-WAN, load balancers, wired (Ethernet and fiber) and wireless networking
- Property Management Systems (PMS) and hospitality technology (preferred)
Soft Skills~
- Strong communication and problem-solving abilities
- Calm under pressure during critical incidents
- Team collaboration and mentoring skills
- Time management and prioritization
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