NGIS Reservation Agent

Job Responsibilities

• Manage guest reservations for Navy Gateway Inns & Suites (NGIS), ensuring accuracy, professionalism, and compliance with Navy lodging standards.
• Process check-ins, check-outs, cancellations, modifications, and special requests using approved lodging management systems.
• Provide exceptional customer service by assisting guests with room availability, policies, amenities, and general inquiries.
• Maintain accurate reservation records, occupancy reports, and daily logs in accordance with NGIS procedures.
• Coordinate with housekeeping, maintenance, and management teams to ensure room readiness and timely resolution of guest needs.
• Verify eligibility requirements for military, government, and authorized civilian guests.
• Handle payments, receipts, and financial transactions in accordance with established guidelines.
• Communicate effectively with supervisors and Navy leadership regarding guest issues, facility concerns, and operational updates.
• Support front desk operations, including phone coverage, guest assistance, and administrative tasks.
• Ensure compliance with safety, environmental, and quality standards across all NGIS operations.

Minimum Requirements

• 1-3 years of experience in reservations, customer service, hospitality, or lodging operations.
• High school diploma or equivalent preferred.
• Must possess a valid passport and be able to travel internationally.
• Passport must be valid for at least one year beyond hire date.
• Ability to meet and maintain contract medical requirements for the duration of assignment.
• Ability to obtain and maintain facility credentials/authorization.