MICE Sales Manager

MICE Sales Manager

This position is responsible for developing the hotel’s events business by analyzing market demographics, proposing solutions and strategies to drive events sales and revenue. The MICE Sales Manager must also be resourceful in promoting and pitching sales to potential clients through various channels while maintaining a strong customer base and client relationships. He/she will plan and execute each event while ensuring the best return value for the hotel.

Key Responsibilities

• Manage all incoming leads for the booking of guest rooms and meeting/catering functions.
• Develop lead sources through prospecting, referrals, trace files, and cold calls.
• Exceed personal sales goals monthly, quarterly, and annually through account development and maintenance.
• Conduct site inspections with prospective and existing clients.
• Develop and implement new sales strategies, tactics, and action plans for the account base.
• Quote and negotiate prices within established parameters with potential and existing clients; prepare contracts.
• Manage events from beginning to end, processing all booking-related information including but not limited to:
  • Electrical, internet, telecom, audio-visual, and exhibit requirements.
  • Obtain guarantees for food and beverage events from Banquets and kitchen.
  • Prepare creative menu proposals with the Chef, considering food cost, labor cost, and kitchen facilities.
• Maintain and update current account information records.
• Ensure rooming list is received 30 days prior to arrival with updated billing instructions.
• Ensure deposits/cancellation fees, where applicable, are forwarded to the Accounting department.
• Disseminate event information to appropriate departments via memos, emails, banquet event orders, directives, and rooming lists in a professional and timely manner.
• Conduct daily meetings to review event contracts and ensure last-minute changes are communicated accordingly.
• Conduct pre-conference meetings to ensure key departments are fully aware of relevant details.

Qualifications

• Bachelor’s Degree in Hospitality Management or Events Management.
• Minimum of five years of experience in a similar role, preferably within luxury hospitality, travel, lifestyle, or premium brands.
• Strong storytelling abilities with the capacity to leverage existing property assets.
• Strong understanding of local and international social media platforms and market trends.
• Proven track record of meeting or exceeding sales targets.
• Strong knowledge of Microsoft Excel, Outlook, Word, and PowerPoint; proficiency in hotel property management and sales systems such as Opera.
• Ability to manage multiple projects simultaneously while maintaining exceptional attention to detail.
• Good communication and customer contact skills.
• Strong knowledge of conference and banquet operations, contract negotiation, and event management.
• A team player and builder.
• Proven ability to generate business, manage client relationships, and achieve revenue targets.
• Well-presented and professionally groomed at all times.

Additional Information

• Employee benefit card offering discounted rates in Accor worldwide.
• Learning programs through our Academies.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities.
• Be part of creating the historic story of rehabilitating and releasing the rare Mountain Bongo that was heading toward extinction.
• Working with a hotel rich in history and known for exemplary services while growing your career.
• Work and learn in a magical luxury property.