Job Purpose
- Responsible for onboarding, training and performance management of minimum installers. Tracking job ticket status and material inventory for installations, repairs and maintenance.
Responsibilities
- Coordinate with dispatch for daily appointments for the installers
- Coordinate the transportation of material and stage for installers to the customer’s’ premises.
- Ensure 100% successfully completed job tickets as scheduled by the installers
- Track job ticket status to close leads
- Manage installer clusters to ensure the minimum objective of 2 installations per day is feasible
- Approve additional installation material beyond standard kit or collection of additional installation payment from customer
- Ensure all installers have KYC Kits to complete customer on-boarding + Toolbox for physical installation work
- Ensure accessories and device collection is done from assigned stock pick up point as needed by the installers
- Reconcile inventory and accessories picked vs deployed by installers
- Daily tracking of team members attendance in gate meeting and prospects logged requirement
- Daily tracking of lead closure and installation fulfilment
- Design PJP (Route plan) within territory + conduct one gate meeting/ day with assigned Installers to ensure ways of work governance metrics are in place.
- Reconcile paid tickets not fulfilled within 24 hours and call customer/ installation head for closure
- Provide Reports of Works done with the corresponding time sheet for daily submission.
- Sign off return/ refund on failed customer acceptance of installation
- Tracking job ticket status
- Supervise completion of tasks within the allotted time frame for the installers
- Responsible for onboarding and training the installers
- Conduct performance Management of the installers
Qualification
- Networks, Technical or electrical or equivalent qualification
- Professional Qualification in Project Management Techniques
- IT Literacy and business education, an added advantage
- Able to operate in a performance driven organization
- Strong troubleshooting abilities
- splicing and racking abilities
- Customer focused
- Problem-solving skills
- High personal standard and goal oriented
- Excellent interpersonal skills
- Excellent and effective communications skills, both orally and in writing
- Negotiation and Advocacy skills
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· 204 open positions in Mombasa County, Kenya
Contact Information
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