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Installation Supervisors

Sheer Logic
Mandatory
Mombasa County, Kenya
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Posted:May 6 By:Hiring Kenya

Company Details
Name:Sheer Logic
Industry: Consulting
Website: http://www.sheerlogic.co.ke/
Description: Sheer Logic Management Consultants (SLMC) was incorporated in 1997 as a limited liability company whose overall aim is to provide Human Resource consultancy and training services to a diverse set of industries and economic sectors; both private and public. Our Mission Improve the operational effectiveness of our client, by developing solutions that build the internal capacities and capabilities. Our Vision To become an integrated Centre of Excellence in Management Advisory, Training and Organizational Development within Eastern and Central Africa.
Job Description

Job Purpose

  • Responsible for onboarding, training and performance management of minimum installers. Tracking job ticket status and material inventory for installations, repairs and maintenance.

Responsibilities

  • Coordinate with dispatch for daily appointments for the installers
  • Coordinate the transportation of material and stage for installers to the customer’s’ premises.
  • Ensure 100% successfully completed job tickets as scheduled by the installers
  • Track job ticket status to close leads
  • Manage installer clusters to ensure the minimum objective of 2 installations per day is feasible
  • Approve additional installation material beyond standard kit or collection of additional installation payment from customer
  • Ensure all installers have KYC Kits to complete customer on-boarding + Toolbox for physical installation work
  • Ensure accessories and device collection is done from assigned stock pick up point as needed by the installers
  • Reconcile inventory and accessories picked vs deployed by installers
  • Daily tracking of team members attendance in gate meeting and prospects logged requirement
  • Daily tracking of lead closure and installation fulfilment
  • Design PJP (Route plan) within territory + conduct one gate meeting/ day with assigned Installers to ensure ways of work governance metrics are in place.
  • Reconcile paid tickets not fulfilled within 24 hours and call customer/ installation head for closure
  • Provide Reports of Works done with the corresponding time sheet for daily submission.
  • Sign off return/ refund on failed customer acceptance of installation
  • Tracking job ticket status
  • Supervise completion of tasks within the allotted time frame for the installers
  • Responsible for onboarding and training the installers
  • Conduct performance Management of the installers

Qualification

  • Networks, Technical or electrical or equivalent qualification
  • Professional Qualification in Project Management Techniques
  • IT Literacy and business education, an added advantage
  • Able to operate in a performance driven organization
  • Strong troubleshooting abilities
  • splicing and racking abilities
  • Customer focused
  • Problem-solving skills
  • High personal standard and goal oriented
  • Excellent interpersonal skills
  • Excellent and effective communications skills, both orally and in writing 
  • Negotiation and Advocacy skills
Salary: KES Not specified
Otherpay: Benefits
Education: Others
Employment Type: Full Time
Contact Information

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