Implant M/F
Posted:
Company Details
Industry:
Logistics and Supply Chain
Website:
https://www.aglgroup.com/en/
Description:
AGL (Africa Global Logistics), the reference multimodal logistics operator in Africa, is part of the MSC family. With 23,000 employees in 50 countries, the company connects Africa to Africa and to the rest of the world. AGL relies on its 250 subsidiaries in Africa, Haiti, Timor and Indonesia to prov…
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Job Details
Job Type:
Full Time
Workplace Type:
On-site
Qualification:
Diploma
Job Experience:
Mandatory
Job Location:
Nairobi County, Kenya
Closing Date:
Undisclosed
Salary:
Undisclosed
Other Pay:
Benefits
Job Category:
Logistics
Job Description
Mission Description
- To act as the on-site representative of the company at the customer's premises, ensuring seamless coordination of logistics operations, maintaining strong customer relationships, and driving operational efficiency and service excellence.
Operations Coordination
- Manage day-to-day logistics activities at the customer site for the Sea Export of their products
- Coordinate with transporters, Delmonte warehouse teams& Operations teams, and AGL internal departments to ensure timely execution.
- Monitor shipment status and ensure adherence to agreed timelines and service levels.
- Handle documentation for outbound shipments, customs clearance, and compliance where applicable.
Customer Interface
- Act as the primary point of contact between the customer and the AGL.
- Understand customer requirements and ensure alignment with operational execution.
- Provide regular updates on shipment status, delays, and exceptions.
- Address customer queries, complaints, and service issues promptly.
Exception Handling & Problem Solving
- Identify operational issues and initiate corrective actions.
- Escalate critical issues to management in a timely manner.
- Work closely with stakeholders to resolve delays and service failures
Compliance & Process Adherence
- Ensure all operations comply with regulatory requirements.
- Follow internal SOPs and maintain documentation for audits.
- Support continuous improvement initiatives in processes and efficiency.
Reporting
- Prepare daily/weekly/monthly operational reports.
- Track KPIs such as delivery timelines, turnaround time, and service levels.
- Highlight risks, bottlenecks, and improvement opportunities.
Profile
- Bachelor's degree in Logistics, Supply Chain, Business Administration, or related field.
- Experience in customer-facing or implant roles is an advantage.
- Knowledge of customs procedures and regulatory requirements (preferred)
- 2 Years in logistics, freight forwarding, and supply chain operations
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