HR & People Operations Manager
Posted:
The HR & People Operations Manager will lead the People & Culture function at Ando, providing strategic direction and operational oversight during a critical phase of organisational scale.
This role is designed for someone who can think strategically while enabling execution, helping build strong HR foundations, scalable structures, and a high-performance culture across multiple markets.
Key Responsibilities
Strategic HR Leadership
- Act as a strategic partner to the CEO and leadership team on all people-related matters
- Drive organisational design, workforce planning, and role structuring
- Build and evolve a scalable People & Culture strategy aligned with business goals
HR Operations & Systems
- Oversee HR operations to ensure consistency, efficiency, and compliance
- Review and strengthen HR policies, frameworks, and internal controls
- Ensure effective execution of HR processes across locations
Talent & Workforce Planning
- Lead hiring strategy across functions in line with growth priorities
- Ensure recruitment aligns with long-term organisational design and capability needs
- Support building strong pipelines for critical roles
Leadership Advisory & Employee Relations
- Serve as a trusted advisor to leadership on team structure, performance, and people challenges
- Handle complex employee relations matters with maturity and fairness
- Ensure consistent, compliant, and well-documented decision-making
Performance Management & Culture
- Design and implement performance management frameworks and review cycles
- Drive initiatives to strengthen culture, accountability, and engagement
- Support leaders in building high-performing teams
Compliance & Governance
- Ensure full compliance with Kenyan labour laws and HR best practices
- Maintain strong governance across contracts, documentation, and policies
- Identify and mitigate people-related risks proactively
Qualifications & Experience
- Bachelor’s degree in Human Resource Management, Business Administration, or related field
- CHRP (Certified Human Resource Professional) certification is preferred
- Registered member of the Institute of Human Resource Management (IHRM)
- 3–5 years of HR experience, with at least 2 years in a supervisory or advisory role
- Experience in high-growth or scaling environments is strongly preferred
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