HR & Operations Officer

Role Overview

The HR & Operations Officer manages the people processes and workforce logistics that keep an event production company ready to deliver client projects. Reporting to the Finance Director, this Nairobi-based role combines employee administration and payroll preparation with the scheduling, briefing and on-site coordination of permanent staff and flexible event crews.

Key Responsibilities

• Administer the employee lifecycle, including contracts, onboarding, confirmations, transfers and exit clearances, and maintain accurate personnel records in physical and digital systems.
• Coordinate recruitment for operational roles, from advertising vacancies and screening applicants to arranging interviews and background checks.
• Prepare monthly payroll inputs by checking timesheets, overtime, statutory allowances and approved leave deductions, and support timely statutory remittances.
• Maintain a vetted roster of freelancers, technicians, creatives and casual event staff, then plan crew numbers and deployment schedules for productions and activations.
• Brief event personnel on site-specific safety procedures, client requirements and conduct expectations; monitor attendance and shifts and record post-event performance feedback.
• Work with creative, technical and logistics teams to track schedules, staffing and resource readiness, flag delivery risks and recommend improvements to deployment processes.
• Handle staff enquiries and workplace grievances, support performance reviews and development planning, and coordinate safety training and internal staff communications.
• Prepare management reports on headcount, staffing costs, absenteeism and crew deployment, while supporting audits, record digitisation and administrative filing.

Requirements & Qualifications

• Bachelor’s degree in Human Resource Management, Business Administration, Operations Management or a related field.
• At least three years of progressive experience in HR operations, workforce coordination or operational administration.
• Experience in events, entertainment production, hospitality, creative agencies or another fast-paced service environment is strongly preferred.
• Demonstrated ability to organise large, flexible workforces, including freelancers and temporary, project-based crews.
• Sound knowledge of Kenyan employment legislation, labour requirements and statutory deductions, including PAYE, NSSF, SHA and the Housing Levy.
• Strong communication and coordination skills, with the ability to work effectively with event crews, creative and technical teams, and company leadership.
• Comfort managing office-based HR responsibilities alongside frequent event-site deployments, with flexibility to work evenings or weekends when productions require it.
• CHRP-K certification or current IHRM membership is an added advantage.

What We Offer / Why Join

• Full-time, on-site position based in Nairobi, with regular deployment to event venues.
• Monthly salary of Ksh 100,000.
• Opportunity to combine HR operations with the practical coordination of live events and production teams.