HR Officer

Role Overview

This position places you at the heart of the Sacco’s people operations, responsible for shaping how employees are supported, developed, and retained. You will manage the full range of HR duties on a day-to-day basis, from compliance and record-keeping to performance management, while also acting as a trusted advisor to leadership on matters of staff welfare and organisational culture. By combining operational precision with a people-first mindset, you will help ensure that the workforce remains motivated, productive, and aligned with the Sacco’s values.

Key Responsibilities

• Direct the everyday operations of the HR office, including maintaining accurate staff records, administering leave, and overseeing general administrative workflows.
• Implement and uphold HR policies, performance appraisal systems, and statutory requirements, ensuring the Sacco consistently meets legal and regulatory obligations.
• Lead the complete employee lifecycle — recruitment, onboarding, professional development, retention, and offboarding — to create a smooth and supportive experience for all staff.
• Conduct exit interviews that capture meaningful employee feedback, then translate those insights into recommendations that strengthen retention and workplace culture.
• Create and refresh job descriptions for every position, as well as the annual staffing plan and organisational structure, to align with evolving business needs.
• Champion employee safety, welfare, and wellness by offering coaching, mentorship, and practical support that builds resilience and motivation across teams.
• Track and analyse employee-related data to generate monthly reports, presenting clear summaries and actionable proposals to the CEO on a quarterly basis.
• Manage the performance management cycle, carrying out thorough reviews and assessments that drive continuous improvement and accountability.

Requirements & Qualifications

• A bachelor’s degree in human resource management or a related discipline from a recognised university.
• Active membership in the Institute of Human Resource Management (IHRM) and another accredited human resource professional body.
• At least three years of hands-on experience in HR administration and procedures, ideally gained within a financial institution, Sacco, or similarly regulated environment.
• A minimum of two years in a supervisory or managerial capacity, with demonstrable skill in leading and developing staff.
• Solid knowledge of business systems, employment law, and statutory compliance, with a proven ability to apply these in a practical setting.
• Excellent interpersonal, advisory, and coaching capabilities, enabling effective communication with both employees and senior leadership.