Role Objective
Create a welcoming environment for guests by warmly greeting them, managing guest flow efficiently, and ensuring pleasant interactions to provide an excellent dining experience and maintain high client satisfaction.
Core Duties and Responsibilities
- Greet guests as they arrive and assist with seating arrangements.
- Inquire about special seating requests or preferences
- Ask guests about seating preferences or special requests
- Take reservations and manage guest flow during busy periods.
- Maintain cleanliness in the front area, including door handles and windows.
- Communicate effectively with restaurant staff regarding seating and guest needs.
- Provide a friendly and positive presence at all times.
- Bid guests farewell and encourage return visits.
- Answer phone calls, handle reservations, and manage take-out orders when needed.
- Ensure guests feel valued and attended to throughout their stay or visit.
- Monitor table readiness and overall service flow.
- Monitor the general atmosphere to make sure guests have a comfortable experience.
Job Specifications and Qualifications
- Certificate/Diploma in Food and Beverage or Hospitality or related area.
- At least 2 years Previous experience in hospitality, service experience
- Proficiency in Ms Office Suite
Key Competencies
- Customer-centric mindset and strong interpersonal skills
- Patience, friendliness, and professionalism.
- Ability to work in a fast-paced, dynamic environment.
- Excellent organizational skills and attention to detail.
- Flexibility and adaptability.
- Teamwork and collaboration.
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