MISSION OF THE DEPARTMENT

To build a thriving, future-ready WWF workforce by ensuring that people at all levels have the skills, capabilities, and development pathways needed to deliver the WWF Strategy.

• Embed WWF’s core values and standards to strengthen the culture and create the right working environment across the Network.
• Develop and maintain P&C standards, policies, systems, and platforms that attract, develop, and retain the right people for the organisation.
• Create the conditions for high performance, ensuring that staff can perform at their fullest potential and maximise their contribution to WWF’s conservation goals.

MAJOR FUNCTIONS

The Head of Organisational Culture and Engagement is responsible for leading the design, co-ordination and delivery of WWF International’s culture, DEI and staff engagement approaches, working in close partnership with leaders and the global P&C community.

Key functions include:

• Designing and implementing practical strategies and frameworks to embed WWF’s core values and DEI principles across the Secretariat and Country Offices.
• Supporting consistent application of culture and DEI practices across the wider WWF Network through partnership with P&C leaders and focal points.
• Developing and maintaining a robust and evidence-based approach to staff engagement.
• Contributing to network-level People & Culture initiatives and community engagement, in close collaboration with the Senior Director, People & Culture.

MAJOR DUTIES AND RESPONSIBILITIES

Culture 

• In coordination with the Senior Director, People & Culture, define and evolve the organisation’s cultural vision, ensuring alignment with business strategy and long-term goals.
• Translate core values into clear, observable behaviours that employees can understand, practice, and be measured against.
• Design and implement frameworks that embed these behaviours into daily workflows, decision-making, and leadership practices.
• Partner with leadership to role model and reinforce desired cultural behaviours at all levels of the organisation.
• Integrate cultural behaviours into key people processes, including hiring, onboarding, performance management, and promotions.
• Establish mechanisms to assess cultural health (e.g., surveys, feedback loops) and continuously refine interventions.
• Identify cultural gaps and design targeted interventions to close the gap between stated values and actual behaviours.
• Build a culture of accountability where behaviours linked to values are recognised, rewarded, and corrected when needed.
• Define and monitor DEI-related KPIs and qualitative insights to track progress and impact over time.
• Act as a trusted advisor and subject matter expert to the P&C community on DEI topics.
• Collaborate with P&C functional leads to embed DEI principles into people processes, policies, and tools.
• Support alignment of DEI efforts with broader organisational standards, including Respect in the Workplace and equitable practices.

Engagement

• Design and maintain a long-term staff engagement strategy aligned with broader People & Culture priorities and tailored to diverse audiences (Secretariat and Country Offices).
• Identify and pilot innovative approaches to engagement measurement, feedback and listening, informed by external trends and best practices.
• Analyse engagement data and qualitative feedback to generate insights and inform leadership decision-making and P&C priorities.
• Partner with P&C colleagues, Communications, and other functions to ensure engaging, coherent and aligned internal communications and WWF staff initiatives.
• Support engagement of the global P&C community, including contributing to the design and facilitation of forums and network events.

P&C Community Coordination

• Coordinate culture, DEI and engagement activities across the P&C community to promote visibility, coherence and collaboration.
• Maintain a calendar of initiatives and events related to culture and engagement.
• Support volunteer engagement and contributions to network-wide P&C projects.
• Contribute to the design and delivery of learning and knowledge-sharing opportunities within the P&C community.

Other Responsibilities

• Facilitate effective communication and alignment between this centre of expertise and P&C Regional Heads to support consistency across Country Offices.
• Contribute to global People & Culture initiatives as required.
• Perform other related duties as assigned by the Senior Director, People & Culture.

PROFILE

Required Qualifications

• Advanced degree in Human Resources, Business Administration, Organisational Development, Psychology, Education, or a related field. (For example: Associate Diploma in People Management CIPD Level 5) or equivalent professional experience.
• Minimum of 10 years’ relevant experience in organisational culture, DEI and/or engagement roles within complex, international and multicultural environments.
• Strong understanding of People & Culture processes and their interdependencies.
• Demonstrated ability to operate strategically while delivering practical and scalable solutions.

Required Skills and Competencies

• Strong interpersonal, communication, facilitation and coaching skills.
• Proven ability to influence and drive change through partnership rather than formal authority.
• Excellent analytical skills with the ability to interpret data, identify trends and translate insights into action.
• Organised, proactive and able to manage multiple priorities in a matrixed environment.
• Experience working across cultures and geographies.
• Excellent communication skills; ability to inspire trust and foster collaboration and the ability to influence stakeholders. 
• Fluency in English; knowledge of additional languages is an asset.
• Organisational Skills.
• Proven team management skills in different cultural environments.
• Embraces the WWF mission and values of the organisation: Courage, Integrity, Respect & Collaboration.