Head of Operations- Hospitality at Emerge Egress Consulting

Role Objective

Our client seeks to fill a Head of Operations who will be the strategic engine behind the entire portfolio ranging from the end-to-end operational strategy and delivery are executed with excellence, remain within budget, and leverage the best technology and vendor partnerships to drive growth.

Core Duties and Responsibilities

• Develop and implement standardized operational workflows across all events to ensure consistency and quality.
• Align operational goals with the company’s broader commercial and marketing objectives.
• Identify opportunities for process automation and digital transformation within the event lifecycle.
• Oversee the entire event operations budget, ensuring high ROI and cost-efficiency.
• Negotiate high-value r service agreements with various vendors i. e venues, caterers, and other suppliers.
• Perform financial reconciliation and post-event profitability analysis.
• Lead, mentor, and scale a high-performing operations team (Project Managers, Logistics Coordinators, Site Leads).
• Manage external contractors, freelancers, and agency partners.
• Foster a culture of \"fearless accountability\" and continuous improvement.
• Oversee floor-planning, health and safety (H&S) compliance, and risk assessments.
• Serve as the final point of escalation for on-site emergencies or logistical failures.
• Direct the integration of event technology.

  Job Specifications and Qualifications

• Bachelor’s degree in Business Administration, Marketing, Event Management, Communications, or a related field 
• At least 5 years of professional experience in the same industry or role.
• Demonstrated success in running operations in the hospitality, entertainment or creative industry.

    Key Competencies

• Strategic Planning & Execution
• Strong Commercial Acumen Skills 
• High Integrity
• High Financial Acumen Skills
• Excellent Communication Skills 
• Multitasking 
• Conflict Resolution Skills