Head of Operations

Role Objective 

To ensure efficient performance of all departments in the Company by acting as a facilitator to the employees in order to realize the goals of the organization, managing inventory, purchases, delivery logistics and maintenance of automobiles, equipments and premises. 

Core Duties and Responsibilities

• Delivery Logistics: In liaison with sales departments manage delivery logistic – a vital operation.
• Procurement: Be in-charge of local purchases and creditors balances for settlement at the end of the month.
• Products and Re-Packaging Material Stocks: In consultation with sales team and warehouse supervisor ensure there are adequate supplies of re-packed stocks and re-packaging materials. 
• Maintenance of automobiles, equipments and machines: In-charge of repairs and purchases of spare parts for the Company automobiles, equipments and machines.
• Premises Maintenance: Ensure that the warehouse and office premises area are in good condition, utilities are functional and there are adequate supplies.
• Fortnight Budget Compilation: Compilation fortnight expense budget based on staff requisition and operational requirements.
• Personnel Matters: Assist in managing casual staff.
• Miscellaneous: Maintain and update repacking material stocks and repacking plans.
• Overseeing all staff and facilities.
• Uphold safety standards, ensuring all teams follow OSHA and environmental laws.
• Cut delivery costs and transit times through smarter route planning.
• Manage the budget, coordinating bi-weekly expenses based on staff and project needs.
• Analyze performance data, specifically tracking delivery speed, order accuracy, and costs.
• Lead and grow the team through strategic training, and mentorship.
• Bridge communication gaps between internal departments and external partners.
• Represent the company in meetings with state and local government agencies.
• Execute special projects and other tasks as needed to support the business.

Job Specifications and Qualifications

• A Bachelor’s Degree in a business-related course from a recognized university 
• Basic accounting/procurement knowledge is an advantage.
• At least 5 years relevant experience in a busy SME on automobile maintenance, logistics and/or procurement management.
• Possession of a clean and valid motor vehicle driving license.

  Key Competencies

• Exceptional interpersonal communication skills. 
• High Integrity
• Strong Problem-solving Skills, 
• Negotiation Skills 
• High Emotional Intelligence skills