Key Responsibilities

• Develop and implement enterprise ICT strategies aligned with organizational objectives and digital banking transformation goals.
• Provide strategic leadership and oversight for the ICT department, systems infrastructure, and technology operations.
• Lead implementation, maintenance, and continuous improvement of core banking systems and associated digital banking channels.
• Oversee ICT projects, systems upgrades, integrations, and technology transformation initiatives.
• Research, design, and implement technology solutions to improve operational efficiency and customer service delivery.
• Ensure high availability, reliability, and performance of ICT infrastructure, applications, and communication systems.
• Manage ICT budgets, vendor relationships, contracts, and procurement of ICT hardware and software solutions.
• Oversee administration of servers, networks, databases, telecommunications systems, and digital banking platforms.
• Ensure proper management of company websites, intranet systems, email platforms, and digital document repositories.
• Supervise daily system backups, disaster recovery procedures, and business continuity management processes.
• Develop and maintain comprehensive disaster recovery plans, cyber security frameworks, and ICT operational procedures.
• Ensure compliance with cyber security standards, ICT governance frameworks, regulatory requirements, and data protection policies.
• Conduct cyber security assessments, vulnerability reviews, and information security monitoring activities.
• Monitor and audit ICT systems to ensure data integrity, system security, and operational compliance.
• Lead user support services and ensure timely resolution of ICT incidents and service requests.
• Coordinate ICT user training and promote best practices in systems utilization and cyber security awareness.
• Maintain ICT asset registers and ensure proper tracking, maintenance, and utilization of ICT equipment.
• Develop and review ICT policies, procedures, and operational manuals to align with emerging technologies and regulatory directives.
• Collaborate with internal departments, consultants, vendors, auditors, and regulators on ICT and systemsrelated initiatives.
• Provide leadership, coaching, mentorship, and performance management for ICT teams and project staff.
• Prepare periodic ICT performance reports, risk reports, project updates, and strategic technology recommendations for executive management.

Qualifications & Requirements

• Bachelor’s Degree in Computer Science, Information Technology, Information Systems, Software Engineering, or a related field.
• Master’s Degree in ICT, Business Administration, Information Systems, or related discipline will be an added advantage.
• Professional certifications such as CISA, CISSP, ITIL, Certified Information Security Manager (CISM), Project Management, or related ICT certifications required.
• Minimum of 7 years’ progressive ICT experience, with at least 5 years in a senior ICT leadership role.
• Experience in banking, microfinance, SACCO, or financial services sector is highly preferred.
• Experience in the same business is preferred.
• Strong understanding of core banking systems, digital banking platforms, cyber security, and ICT governance frameworks.
• Proven experience in ICT infrastructure management, disaster recovery, and enterprise systems administration.
• Strong project management, analytical, and strategic planning skills.
• Excellent communication, leadership, stakeholder management, and report writing abilities.
• Proficiency in ICT governance standards, system security frameworks, and technology operations management.

Key Competencies

• ICT strategy and digital transformation
• Core banking systems management
• Cyber security and information security governance
• ICT infrastructure and systems administration
• Project management and technology implementation
• Leadership and people management
• Business continuity and disaster recovery planning
• Vendor and stakeholder management
• Analytical and problemsolving skills
• Communication and report writing abilities

End Date:12th June 2026