Head of Credit Control

Role Overview

This is a hands-on leadership position within the finance function, where you will take full ownership of the credit control lifecycle. Day to day, you will chase down overdue invoices, evaluate customer financial health, and directly manage a team of collectors to ensure cash arrives on time. Your work protects the company's working capital and directly reduces the risk of bad debt, making your decisions visible at the highest levels of management.

Key Responsibilities

• Drive the collections process by relentlessly pursuing overdue accounts, enforcing agreed payment terms, and escalating chronic defaulters to management or external collections when necessary.
• Assess the creditworthiness of new and existing customers using financial data and background checks, then set appropriate credit limits and implement risk-reduction controls.
• Own the reconciliation of customer accounts, investigate and resolve billing disputes with clear communication, and keep ledgers accurate and up to date.
• Supervise, coach, and evaluate the credit control team, setting individual targets and monitoring daily, weekly, and monthly performance.
• Compile detailed aging reports, cash-flow forecasts, and credit risk summaries for senior leadership, highlighting problem accounts and recommending action.
• Continuously review and update internal credit policies so that collection cycles shorten, bad debts stay low, and processes remain aligned with business goals.

Requirements & Qualifications

• A bachelor's degree in Accounting, Finance, or a closely related field; a CPA designation is a strong plus.
• 5–6 years of direct experience in credit control, including proven time leading or supervising a collections team.
• Comfort with a tough, assertive approach to debt recovery—you are persistent, resilient, and unafraid to make difficult demands on late-paying customers.
• Strong working knowledge of account reconciliation, credit risk assessment, and ERP/financial management software.
• Excellent negotiation skills, sound decision-making under pressure, and the ability to translate data into clear, actionable management reports.