Immigration Manager - Global Employer Services

Role Overview

This client-facing role leads a portfolio of Global Employment Services (GES) work, covering employment tax, payroll-related tax advice, tax disputes and global mobility. You will coordinate client engagements from proposals and onboarding through delivery, while guiding a team to meet deadlines, maintain service quality and support the growth of the GES portfolio.

Key Responsibilities

• Manage an assigned client portfolio, maintaining effective communication and ensuring services meet client and firm expectations.
• Coordinate proposals, engagement letters and timely completion of client acceptance procedures.
• Lead relocation and global mobility services in collaboration with the Partner and other GES Managers.
• Oversee routine compliance and advisory work, including global compliance assignments, and ensure deliverables are accurate and submitted on schedule.
• Plan and supervise team workloads, addressing delivery issues and coaching junior staff through classroom and on-the-job training.
• Monitor portfolio working capital and outstanding client debts.
• Contribute to business development by identifying opportunities to expand GES services and revenue.
• Support complex projects and client work with sound judgement on quality, risk, timing and cost.

Requirements & Qualifications

• Five to eight years of experience in a client-facing position involving employment taxes, tax controversy, payroll-related tax advisory and global mobility.
• In-depth knowledge of Kenyan tax law.
• A bachelor’s degree, with at least an upper second-class result, in business, commerce, economics or a relevant discipline.
• A CPA or ACCA qualification is an advantage.
• Strong written and verbal communication, relationship-building and presentation skills.
• Good organisation and planning, with the ability to manage competing deadlines and adapt to change or ambiguity.
• Demonstrated leadership, coaching and mentoring skills, with a commitment to developing others.
• Sound commercial and financial understanding, strong problem-solving ability, and a consistent focus on client service, quality and risk.
• Ability to interpret and put strategy into practice, deliver complex projects within agreed timeframes and costs, and prepare clear reports.