GPS Installation Manager
Posted:
Company Details
Name:Mogo Finance
Industry:
Banking
Website:
https://www.mogo.co.ke/
Description:
We offer top-notch, long term Car financing in Nairobi and Mombasa to our prospective customers, which is up to 80% of any car's value. With MOGO’s efficient mode of services, you get to drive your dream car in a very short period of time at a very convenient interest rate.
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Job Details
Job Type:
Full Time
Workplace Type:
On-site
Qualification:
Diploma
Job Experience:
Mandatory
Job Location:
Nairobi County, Kenya
Closing Date:
Undisclosed
Salary:
Undisclosed
Other Pay:
Benefits
Job Category:
Engineering
Job Description
Key Responsibilities:
Process Ownership & Development
- Take full ownership of the end-to-end GPS installation and re-installation process
- Analyze existing workflows, identify inefficiencies, and redesign processes for scalability and efficiency
- Build clear structures, SOPs, and tracking systems where they are missing or insufficient
- Continuously test, refine, and optimize processes based on data and field feedback
Team Leadership & Capability Building
Lead and develop 3 operational teams:
- Admin Team – ensuring accuracy and reliability of system data
- Installation Coordinators – managing technicians, training them, and ensuring high-quality installations
- Re-installation Coordinators – engaging offline clients and coordinating priority re-installations with branches
- Set clear expectations and build a performance-driven culture
- Identify skill gaps and implement training and development plans
- Empower teams to follow structured processes while maintaining flexibility where needed
Performance, Quality & Problem Solving
- Define and track key KPIs (e.g., installation turnaround time, GPS uptime, re-installation success rate)
- Use data to identify root causes of issues, not just symptoms
- Actively troubleshoot operational challenges and implement sustainable fixes
- Ensure consistent quality of installations across all regions
Who We Are Looking For:
This role is not for someone who only maintains systems, we are looking for someone who:
- Enjoys building processes from scratch and improving broken ones
- Is comfortable working in fast-changing, sometimes unstructured environments
- Thinks in terms of systems, root causes, and long-term solutions
- Takes ownership and drives initiatives independently
Requirements:
- Proven experience in operations or process management
- Strong leadership experience managing multi-layered or distributed teams
- Experience coordinating field or regional operations
- Strong analytical and problem-solving mindset
- Ability to turn ambiguity into clear structure and execution
- Excellent communication and stakeholder management skills
- Bachelors Degree/ Diploma in Engineering or any related Technical Field
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