Finacle Support Consultant

Employment Nature: Full-time

Industry: Banking / Financial Services

Remuneration: Kshs. 100,000 – 150,000

Location: Westlands, Nairobi

Role Mandate

We are looking for a highly skilled and resilient Finacle Support Consultant to anchor our core banking operations. In this high-stakes role, you will be responsible for the continuous availability and optimization of the Finacle environment. This position demands a strategic technician who can navigate complex system upgrades, manage intricate interfaces with digital banking platforms, and resolve high-priority incidents with minimal downtime. The ideal candidate brings nearly a decade of experience in mission-critical banking environments and possesses the deep functional knowledge required to support accounts, loans, and payments at an enterprise level.

Functional Responsibilities

System Stability & Incident Resolution

• Monitor system health, logs, and interfaces to ensure the Finacle core banking environment remains fully operational and secure.

• Diagnose and resolve complex technical incidents and performance bottlenecks affecting day-to-day banking activities.

• Manage the integration between core banking and surrounding applications, including ATMs, mobile banking, and digital platforms.

Lifecycle Management & Upgrades

• Lead technical support for system upgrades, patch installations, and version migrations to keep the banking platform current.

• Facilitate rigorous System Integration Testing (SIT) and User Acceptance Testing (UAT) for all new releases and enhancements.

• Execute change management protocols to ensure all system updates are deployed with zero disruption to customer services.

Functional Support & Training

• Provide expert-level technical and functional assistance to bank staff regarding transaction postings, account management, and reporting.

• Conduct knowledge transfer sessions and formal training for end-users to enhance system utilization across various departments.

• Analyze recurring user queries to identify opportunities for system optimization and process improvement.

Compliance & Audit Support

• Ensure all system modifications and access controls align with banking industry standards, security protocols, and audit requirements.

• Maintain comprehensive system documentation and provide data-driven insights for internal and external audit reviews.

• Collaborate with vendors and internal IT teams to enhance the overall stability and efficiency of the core banking infrastructure.

Requirements & Competencies

Professional Background

• Experience: Minimum of 8 years of hands-on experience supporting Finacle within a commercial banking environment.

• Domain Knowledge: Deep understanding of core banking operations, including loans, deposits, payments, and interest calculations.

• Technical Breadth: Proven experience in production support environments, specifically regarding system patching and major version upgrades.

Core Skills

• Analytical Prowess: Exceptional troubleshooting skills with the ability to resolve issues in high-availability, mission-critical settings.

• Communication: Ability to bridge the gap between technical IT requirements and functional banking operations.

• Infrastructure Knowledge: Strong grasp of banking IT infrastructure and the intricacies of system-to-system integrations.

• Resilience: Comfortable working under pressure to maintain 24/7 system availability.

What is on Offer

• Competitive Remuneration: A monthly salary of Kshs. 100,000 – 150,000.

• Strategic Impact: Lead the technical support for one of the most vital systems within the financial services sector.

• Professional Environment: Work within a high-growth hub in Westlands among a team of experienced IT and banking professionals.

If you possess the extensive Finacle expertise and banking experience required for this role, please submit your updated CV for the "Finacle Support Consultant" position. Ensure your experience with system upgrades and high-availability environments is clearly detailed.