E-commerce Assistant

Role Overview

As an E-commerce Assistant, you’ll help keep an online store accurate, responsive, and running smoothly. You’ll work across product information, orders, customer questions, and routine site updates, helping customers complete purchases and enabling the wider team to manage daily retail operations.

Key Responsibilities

• Maintain product pages by updating descriptions, images, prices, and other listing details.
• Review inventory information, identify discrepancies or low-stock concerns, and flag them to the appropriate team.
• Enter and monitor customer orders, check shipment progress, and help resolve routine fulfillment questions.
• Respond to customer inquiries by email or chat with clear, professional written communication.
• Assist with promotional updates, seasonal sales, and other changes to the online storefront.
• Keep order and return records current in spreadsheets and internal systems.
• Coordinate with warehouse and fulfillment contacts to clarify order status or shipping issues.
• Check for visible website problems and share relevant details with the team; also support data entry and basic reporting.

Requirements & Qualifications

• High school diploma or equivalent required; an associate or bachelor’s degree is preferred.
• Entry-level opportunity; prior retail, customer service, or administrative experience is helpful.
• Strong written communication skills and a careful, customer-focused approach.
• Comfort using spreadsheets, data-entry tools, e-commerce platforms, and other online systems.
• Familiarity with product listings, digital merchandising, order processing, inventory tracking, or customer support.
• Good attention to detail, with the ability to organize several tasks and meet routine deadlines.
• Self-directed and able to work independently in a remote environment.
• Reliable internet access and a suitable workspace at home.

What We Offer / Why Join

• Medical, dental, and vision insurance, plus a 401(k) plan with company match.
• Paid time off and paid holidays.
• Remote work with flexible scheduling, a home office stipend, and a company-provided laptop and software access.
• Employee discount on company products.
• Training and opportunities to develop experience in e-commerce and operations.