Job Details
Job Type:
Full Time
Workplace Type:
On-site
Qualification:
Diploma
Job Experience:
Mandatory
Job Location:
Dubai, United Arab Emirates
Closing Date:
Undisclosed
Salary:
AED 3,500 - AED 5,500 / month
Other Pay:
Benefits
Role Overview
As a Guest Service Agent, you will support the hotel’s front desk and help guests navigate each stage of their stay, from answering questions to coordinating requests. Your service and attention to detail will help daily hotel operations run smoothly and ensure guests receive timely, professional assistance.
Key Responsibilities
- Welcome guests and provide courteous, practical support throughout their visit.
- Respond to questions, requests and concerns, following up to ensure issues are addressed.
- Assist with routine front office activities and contribute to an organised daily operation.
- Use OPERA Cloud to access and update guest information and stay details.
- Coordinate with relevant hotel departments to arrange guest requests and support a consistent service experience.
- Apply hotel service standards in guest interactions and front desk work.
Requirements & Qualifications
- At least one year of experience as a Guest Service Agent or in a hotel front office position.
- Hands-on experience with OPERA Cloud and familiarity with hotel property management systems.
- Knowledge of front office operations, guest relations and hospitality service practices.
- Strong communication and customer service skills, with the ability to handle enquiries professionally.
- Comfort working efficiently in a fast-paced hotel environment.
- Based in Dubai or available to work in Dubai.
What We Offer / Why Join
This role offers the opportunity to build on front office experience while supporting guest service and hotel operations in Dubai.
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Contact Information
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