Driver / Rider

Job Title: Driver/Rider

Purpose of the Role

The Driver/Rider is responsible for the safe, timely, and efficient delivery of Vision Plus products, documents, and parcels to customers, dealers, retail partners, and other designated destinations across Nairobi and upcountry locations. The role requires the ability to operate both motor vehicles (cars, vans, trucks up to 3 tonnes) and motorcycles, ensuring goods arrive in perfect condition while representing the Vision Plus brand professionally at every touchpoint. The position also supports general logistics operations including collections, warehouse errands, and inter-office dispatch.

Key Responsibilities

Delivery & Distribution

• Deliver Vision Plus products (TVs, home appliances, audio systems, accessories) to dealers, modern trade outlets (Naivas, Quick Mart, Khetias, Carrefour), institutional clients, and direct consumers across Nairobi and upcountry routes.
• Use a motorcycle for urgent, small-parcel, and document deliveries within Nairobi and its environs, ensuring speed and efficiency.
• Plan delivery routes in advance to optimise fuel usage, minimise transit time, and meet scheduled delivery windows agreed with customers.
• Ensure all goods are properly loaded, secured, and protected from damage during transit — including fragile items like TV screens and glass-panel appliances.

Documentation & Compliance

• Carry and present all required delivery documentation including delivery notes, invoices, and goods received notes (GRNs) for customer acknowledgement and sign-off.
• Collect signed proof-of-delivery documents and return them to the Warehouse & Logistics team on the same day for filing and system update in Zoho Inventory.
• Collect cheques, cash, or M-Pesa confirmation details from customers upon delivery where applicable, and hand over to the Finance/Accounts team promptly.
• Maintain an accurate daily delivery log recording all trips, mileage, fuel consumption, deliveries completed, and any incidents.

Vehicle & Motorcycle Maintenance

• Conduct daily pre-trip inspections of the assigned vehicle and/or motorcycle — checking tyres, brakes, oil, lights, mirrors, and general roadworthiness.
• Keep the vehicle/motorcycle clean, presentable, and branded in line with Vision Plus standards at all times.
• Report any mechanical faults, accidents, or damage immediately to the Warehouse & Logistics Manager and arrange for repairs through the approved service provider.
• Ensure valid insurance, NTSA inspection certificates, and driving/riding licences are up to date; alert management well before expiry dates.

Collections & Returns

• Collect returned or defective products from customers and deliver them to the Vision Plus service centre or warehouse for inspection and processing.
• Pick up stock from suppliers, clearing agents, or the Step Up Technologies SEZ factory at Tatu City and deliver to the Nairobi warehouse as instructed.
• Collect documents, parcels, and supplies from banks, government offices (KRA, county offices), and business partners as needed.

Customer Interaction & Brand Representation

• Represent Vision Plus professionally at all customer touchpoints — maintaining a courteous, helpful, and solution-oriented attitude during deliveries.
• Handle customer queries at the point of delivery and escalate any complaints or concerns to the Sales or Customer Service team immediately.
• Wear the provided Vision Plus uniform and/or branded gear during all working hours and deliveries.

Safety & Security

• Adhere strictly to all Kenyan traffic laws, speed limits, and road safety regulations at all times — for both vehicle and motorcycle operations.
• Secure all goods and company property during transit and at delivery points to prevent theft, loss, or tampering.
• Follow the company's security protocols when transporting high-value goods, cash, or sensitive documents.
• Report any security incidents, near-misses, or road accidents to the Warehouse & Logistics Manager immediately.

Minimum Qualifications

• KCSE Certificate (minimum D+ or equivalent).
• Valid driving licence — Class B, C, E (for vehicles) and Class A (for motorcycles). Both are required.
• Valid Certificate of Good Conduct (or willingness to obtain one before joining).
• Minimum 3 years of driving experience in a commercial, logistics, or distribution environment.
• Minimum 1 year of motorcycle riding experience in an urban delivery or courier setting.
• Clean driving record with no major traffic offences in the last 3 years.
• Basic literacy and numeracy skills — ability to read delivery notes, invoices, and maps/GPS navigation.

Desired Skills & Attributes

• Excellent knowledge of Nairobi roads, estates, and upcountry routes across Kenya.
• Ability to ride a motorcycle confidently in heavy Nairobi traffic and navigate to residential, commercial, and industrial locations.
• Strong time management — ability to prioritise deliveries and meet tight schedules.
• Basic smartphone proficiency — ability to use Google Maps, WhatsApp, and simple delivery tracking apps.
• Physically fit — able to load and offload goods (TVs, appliances) weighing up to 30 kg.
• Honest, trustworthy, and reliable — comfortable handling cash, cheques, and high-value electronics.
• Good communication skills in English and Swahili.
• Basic vehicle troubleshooting and first-aid knowledge is an added advantage.
• Experience in FMCG, electronics, or e-commerce last-mile delivery is preferred.

Key Performance Indicators (KPIs)

• On-Time In-Full (OTIF) delivery rate — target ≥ 95% of all scheduled deliveries completed on time and in full.
• Zero damage — goods delivered without transit damage; damage incidents tracked and minimised.
• Proof-of-delivery return rate — 100% of signed delivery notes returned to the office on the same day.
• Vehicle/motorcycle availability — pre-trip checks completed daily; zero breakdowns due to neglected maintenance.
• Fuel efficiency — mileage and fuel consumption within approved benchmarks per route.
• Customer feedback — zero valid complaints about driver conduct, professionalism, or delivery handling.
• Compliance — valid licence, insurance, and NTSA documentation maintained at all times with zero lapses.

Working Conditions

• Field-based role with daily travel across Nairobi and periodic upcountry trips (Nyeri, Nakuru, Mombasa, Kisumu, Eldoret, and other regions).
• May be required to work outside standard hours during peak seasons, promotions, or urgent delivery requirements.
• Will operate both company vehicles (van/pickup/truck) and company motorcycles depending on delivery needs.
• Personal protective equipment (helmet, reflective vest, gloves) provided for motorcycle operations.