Digital Systems Analyst
Posted:
Company Details
Name:Trocaire
Industry:
Non-Profit Organization Management
Website:
http://www.trocaire.org/
Description:
Trócaire was set up in 1973 as a charity to express the concern of the Irish Catholic Church for the suffering of people living in the world’s poorest regions.
Job Details
Job Type:
Full Time
Workplace Type:
On-site
Qualification:
Diploma
Job Experience:
Mandatory
Job Location:
Nairobi County, Kenya
Closing Date:
Undisclosed
Salary:
Undisclosed
Other Pay:
Benefits
Job Category:
Information Technology
Job Description
Key responsibilities
- System Administration:
- Administer and manage the following Enterprise systems, ensuring optimal performance, security, and configuration Salesforce
- Unit4 (Agresso)
- Maintain and update Role-Based Access Control (RBAC) matrix for Salesforce and Unit4(Agresso).
- Maintain detailed system. configuration and access management documentation.
- Enterprise Systems Design and Improvement:
- Provide technical and functional expertise in the design and enhancement of enterprise systems.
- Conduct in-depth analysis of existing systems to identify optimisation opportunities.
- Develop and propose improvements to system functionality, workflow, and user experience.
- Create detailed technical specifications for system enhancements and new feature implementations.
- Evaluate emerging technologies and their potential application to Trócaire's enterprise systems
- Organisational Project Management:
- Lead and manage enterprise system improvement projects from conception to implementation.
- Develop comprehensive project plans, including scope, timelines, resources, and deliverables.
- Coordinate cross-functional teams to ensure successful project execution.
- Conduct thorough impact assessments and change management planning.
- Implement and monitor project metrics to track success and drive continuous improvement.
- Day-to-Day Support:
- Provide backup support for monitoring the Digital Services helpdesk functions.
- Ensure seamless resolution of incidents and requests during primary staff absence
- Liaise with 3rd party suppliers to resolve critical system issues –
- Conduct targeted application training to maintain system user proficiency
- To take on other duties that may be assigned by the Head of Enterprise Systems.
Essential Requirements
Education:
- IT qualification or equivalent hands-on experience.
Experience:
- Minimum of 3 years experience in an IT Services, IT Support role, experience in Salesforce (administration, configuration, or development) or Unit4 Business World (Agresso). Experience with both platforms is highly desirable.
- Experience in providing IT Service Delivery using the ITIL framework
- Experience with software applications, particularly in an NGO or non-profit environment, is highly desirable.
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