Debt Collectors (5 Positions)

Position Title: Debt Collectors (5 Positions)
Direct Line Reporting: Collections Supervisor
Industry Sector: Financial Services
Gross Salary Structure: Kshs. 15,500 + Commissions
Location: Mombasa Road, Nairobi

Job Summary

We are expanding our credit containment operations and seeking five highly resilient, results-anchored Debt Collectors to protect our capital liquidity. Your primary mandate is to manage an assigned ledger of non-performing accounts, engaging defaulting borrowers to successfully recover outstanding funds. This fast-paced role centers on strategic behavioral intervention; you will take charge of delinquent lines from early-stage defaults through to resolved settlements and formal asset escalations. The position is custom-built for a persuasive communicator who thrives under targeted performance pressure, knows how to balance firm negotiation with ethical diplomacy, and excels at converting bad debt into recovered revenue.

Core Competencies

Arrears Outreach & Capital Retrieval

• Execute high-volume outbound telephone campaigns, digital messaging protocols, and targeted field traces to re-establish contact with unresponsive debtors.

• Review historical payment behaviors to dissect individual default patterns and formulate tailored recovery approaches.

• Consistently hit and surpass rigorous daily contact volume quotas and monthly financial recovery benchmarks assigned by credit leadership.

Commercial Negotiation & Account Structuring

• Conduct firm, highly persuasive conversations to secure formal payment commitments from account holders.

• Architect viable financial repayment models and restructuring terms that match user constraints with corporate risk thresholds.

• Maintain rigorous follow-up logs on active repayment promises to proactively intercept potential payment drops before accounts slide further into delinquency.

System Auditing & Risk Escalation

• Log immediate, meticulously detailed transaction histories, conversation logs, and contact tracking records inside the primary recovery framework.

• Analyze individual ledger profiles to isolate high-risk or intensely fraudulent cases, smoothly formatting them for leadership escalation.

• Counsel defaulting clients authoritatively on contractual liabilities, interest accumulations, and the downstream legal implications of continued non-payment.

Regulatory Conformance & Ethical Standards

• Mediate tense payment disputes and handle emotional client objections with total emotional control, courtesy, and professional poise.

• Maintain unyielding alignment with local micro-lending regulations, consumer privacy protocols, and corporate codes of collection conduct.

• Provide continuous operational feedback regarding emerging market trends, systemic debtor excuses, and operational friction points to optimize the overall collection workflow.

Skills & Experience Required

Minimum Entry Criteria

• Academic Foundation: Diploma in any academic field or a complementary corporate training certificate.

• Professional Track Record: Minimum of 1 year of hands-on experience in aggressive debt recovery, with an explicit preference for candidates coming from the digital credit, mobile lending, or micro-finance sectors.

• Technology Equipment: Must personally own and demonstrate advanced proficiency with modern smartphone devices and basic data-logging applications.

Tactical Skillsets

• Persuasion Mechanics: Advanced verbal agility with the ability to counter financial objections, de-escalate customer hostility, and close payment loops.

• Psychological Resilience: Exceptionally self-motivated, thick-skinned, and capable of maintaining peak performance within a metrics-heavy environment.

• Ethical Judgement: Ability to maintain absolute confidentiality and navigate grey communication scenarios without violating debt-collection legal frameworks.

What We Offer

• Uncapped Financial Growth: Complement your foundational baseline salary with a rewarding commission structure tied directly to your raw recovery output.

• Fast-Paced Career Development: Hone specialized financial risk and credit management skillsets within one of the fastest-scaling financial ecosystems.

• Professional Network: Gain intense, real-world experience inside a highly integrated corporate collections structure.

Send your CV for the Debt Collectors position, making sure to include the exact job title in the subject line of your email. Apply today and help bring recovery and stability to our financial operations.