Debt Collection Project Manager
Posted:
Company Details
Name:Mogo Finance
Industry:
Banking
Website:
https://www.mogo.co.ke/
Description:
We offer top-notch, long term Car financing in Nairobi and Mombasa to our prospective customers, which is up to 80% of any car's value. With MOGO’s efficient mode of services, you get to drive your dream car in a very short period of time at a very convenient interest rate.
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Job Details
Job Type:
Full Time
Workplace Type:
On-site
Qualification:
Diploma
Job Experience:
Mandatory
Job Location:
Nairobi County, Kenya
Closing Date:
Undisclosed
Salary:
Undisclosed
Other Pay:
Benefits
Job Category:
Accounting, Finance
Job Description
Key Responsibilities
Project Management
- Lead strategic projects that improve collection performance and operational efficiency.
- Define project scope, timelines, and success metrics.
- Coordinate cross-functional teams including IT, operations, and external partners.
- Ensure successful implementation and transition of projects into daily operations.
Product Ownership
- Act as Product Owner for operational tools and system improvements.
- Define product requirements, user stories, and workflows.
- Work closely with development teams to prioritize features and ensure solutions meet operational needs.
- Oversee testing, rollout, and operational handover.
Process Development
- Design and improve scalable operational processes for debt collection teams.
- Identify opportunities to improve efficiency through technology and automation.
- Establish clear operational procedures and standards for collection activities.
Data & Performance
- Monitor operational KPIs and project outcomes.
- Use data insights to identify improvement opportunities.
- Implement solutions that improve collection performance and operational productivity.
Operational Improvements
Support initiatives such as:
- Implementing digital tools that enhance communication with clients.
- Optimizing call center and field collection processes.
- Improving systems for portfolio monitoring and case tracking.
- Developing scalable onboarding and training processes for collection agents.
- Introducing automation and data-driven decision-making in collection operations.
What you will need:
- 3+ years of experience in project management, product management, operations improvement, or debt collection.
- Experience working with technology teams or digital products.
- Strong organizational and problem-solving skills.
- Ability to manage multiple complex projects simultaneously.
- Excellent stakeholder management and communication skills.
- Data-driven mindset with the ability to translate insights into operational improvements.
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