Customer Support & After-Sales Service Specialist
Posted:
Position: Customer Support & After-Sales Service Specialist
Date Posted: April 1, 2026
Industry: E-commerce / Customer Service / Retail / Social Impact
Employment Type: Full Time
Experience: Not Specified
Qualification: Estimated Qualification like Bachelor Degree holder, Diploma/Degree/Certificate in Business Administration, Customer Service, Communications, or related field
Salary: AED 5000 to 10000 (estimated)
Location: Dubai, United Arab Emirates (Remote or On-site)
Company: Horacle Consulting (as per application email domain)
Description:
A purpose-driven e-commerce organization is currently hiring a Customer Support & After-Sales Service Specialist to join its expanding team. This role is ideal for individuals who are passionate about delivering excellent customer experiences while contributing to meaningful social impact initiatives, including projects such as water well construction, tree plantation, and community support programs.
The selected candidate will play a key role in handling customer interactions, resolving after-sales issues, and ensuring a smooth and positive customer journey while representing a socially responsible brand.
• Handle customer inquiries through various communication channels in a professional and empathetic manner
• Provide after-sales support including order tracking, returns, replacements, and complaint resolution
• Ensure timely and effective resolution of customer issues while maintaining high satisfaction levels
• Coordinate with internal teams such as logistics, operations, and sales for smooth order fulfillment
• Maintain accurate records of customer interactions and service requests
• Contribute to improving customer experience processes and service quality standards
• Represent the company’s values of social impact and customer care in all communications
• Support initiatives that align customer engagement with meaningful global projects
• Remote or on-site opportunity based in Dubai, UAE
• Full-time employment with a purpose-driven work environment
• Opportunity to contribute to social impact projects such as environmental and community development initiatives
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