Customer Services Representative

Role Overview

This position sits at the center of order execution for Schweitzer Engineering Laboratories' regional sales and marketing operations in Dubai. Day to day, you will enter and track orders, prepare quotations, manage returns, and serve as the dependable point of contact who keeps customers and sales representatives informed about delivery timelines and issue resolution. Your work directly supports SEL's mission of delivering reliable protection, automation, and control solutions to the global electric power industry, so every interaction should reflect both technical accuracy and genuine care.

Key Responsibilities

• Process customer orders, quotations, and return material authorizations (RMAs) with precision, ensuring data is correctly captured in the company's systems.
• Create and maintain custom specifications for regional customers, making sure special requirements are documented and communicated clearly.
• Act as a proactive liaison between customers, sales representatives, and internal teams regarding order status, expected delivery dates, and any changes or delays.
• Resolve standard and region-specific customer service issues using sound judgment, established policies, and your own experience, escalating only when necessary.
• Deliver consistent, high-quality customer care for both external clients and internal colleagues across multiple countries and time zones.
• Complete all required customer service certification programs and apply that knowledge to daily workflows.
• Support sales and marketing activities by preparing reports, maintaining accurate records, and identifying opportunities to improve the customer experience.
• Collaborate with teammates to ensure workload is balanced and service levels remain high during peak periods.

Requirements & Qualifications

• At least two years of experience in a customer service or sales administration role, preferably within a multinational or technical environment.
• An Associate's degree, or equivalent business experience that demonstrates the necessary administrative and organizational skills.
• Strong proficiency in Microsoft Excel and other reporting tools, with the ability to compile and present data clearly.
• Excellent written and verbal communication skills, especially when explaining complex order or delivery information to customers and internal partners.
• Comfort with learning product details and technical concepts so you can answer questions accurately and confidently.
• A team-oriented mindset with a positive, values-driven attitude that contributes to a supportive workplace culture.
• Willingness and ability to travel up to 10% of the time for regional meetings or customer support activities.
• Authorization to work in the UAE, as this role is based in Dubai.

What We Offer / Why Join

SEL provides competitive pay and a comprehensive benefits package designed to support your health, financial wellbeing, and professional growth. Employees receive top-tier medical, prescription, dental, vision, life, and accident insurance, along with varied leave plans including annual, sick, and parental leave. You will also have access to tuition assistance, skill development programs, an employee assistance program, reimbursable gym membership, international travel medical assistance, and a provident fund contribution. Beyond the tangible benefits, this role offers the chance to grow your career within a company known for engineering excellence and meaningful work that keeps power systems safe and reliable worldwide.