Customer Service Representative

Position: Customer Service Representative (Remote)

Date Posted: July 15, 2026

Industry: Healthcare | Customer Service | Patient Support | Health Services

Employment Type: Full Time

Experience: Minimum 6 Months of General Business or Customer Service Experience Preferred

Qualification: High School Diploma/GED or Equivalent

Salary: $16.00 per hour

Location: REMOTE, United States

Company: Carenet Health

Description:

Carenet Health is seeking compassionate and customer-focused individuals for a remote Customer Service Representative position. This work-from-home opportunity is ideal for professionals who enjoy helping others, have strong communication skills, and are passionate about supporting patients with their healthcare needs.

As part of the Carenet team, you will assist patients, healthcare providers, pharmacies, and representatives by providing reliable support and solutions. The role offers the opportunity to make a meaningful impact while working in a collaborative environment focused on innovation, growth, and improving healthcare experiences.

Carenet Health has been delivering healthcare support solutions for more than 30 years by combining human connection with technology-driven services. Team members receive training, career development opportunities, and a comprehensive benefits package designed to support long-term success.

Key Responsibilities:

• Respond to customer inquiries promptly through phone, email, chat, and other communication channels.

• Process customer requests while maintaining accuracy and professionalism.

• Research customer concerns and provide effective solutions.

• Assist with appointment scheduling, referral inquiries, and healthcare-related requests.

• Support patients with insurance questions, medication requests, and general information needs.

• Identify customer needs and build trust through empathetic communication.

• Collaborate with teams to support new products and healthcare service projects.

• Maintain a professional remote work environment focused on safety, security, and quality.

Requirements:

• High School Diploma/GED or equivalent qualification (subject to background verification).

• Minimum 6 months of general business experience, preferably in customer service or related work.

• Strong communication skills through phone, email, and chat platforms.

• Excellent customer service abilities with a caring and empathetic approach.

• Strong knowledge of:

• Windows PC systems and Microsoft Office applications, including Outlook, Word, and Excel.

• Communication and collaboration tools such as Teams.

• Healthcare support systems and related platforms.

• Flexible availability to work different schedules.

• Ability to provide two 22-inch monitors with HDMI and Display ports for remote work setup.

Benefits:

• Health, dental, and vision insurance.

• 401(k) plan with company match.

• Paid time off (PTO) and paid holidays.

• Flexible Spending Accounts (FSAs).

• Employee wellness programs.

• Career development opportunities.