Customer Service Executive
Posted:
Company Details
Industry:
Education Management
Website:
http://www.calltronix.com/
Description:
Calltronix Contact & Training Centre is a business communication and collaboration process automation company that utilizes the latest technologies and best industry practices to improve productivity, efficiency and accountability within organizations. We are a next generation business intelligence …
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Job Details
Job Type:
Full Time
Workplace Type:
On-site
Qualification:
Diploma
Job Experience:
Mandatory
Job Location:
Nairobi County, Kenya
Closing Date:
Undisclosed
Salary:
Undisclosed
Other Pay:
Benefits
Job Category:
Customer Service
Job Description
Objective:
Provide high-quality customer service by handling inquiries, resolving issues, and ensuring customer satisfaction through professional and efficient communication.
Key Responsibilities:
- Manage customer interactions via calls, emails, and chats
- Provide accurate information about products and services
- Resolve customer issues and escalate when necessary
- Maintain proper records in the CRM system
- Follow up with customers to ensure resolution
- Adhere to scripts, quality standards, and company policies
- Meet performance KPIs and participate in training and team activities
Requirements:
- Minimum 1 year experience in customer service or call center
- High school diploma (Bachelor’s degree is an advantage)
- Medical background is a plus
- Strong communication, problem-solving, and multitasking skills
- Proficiency in CRM systems and computer applications
- Ability to work under pressure with a customer-focused attitude
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