Customer Engagement & Solutions Specialist

Role Overview

This role brings together technology consulting and B2B sales, guiding potential customers from early discovery through solution design, commercial agreement, and post-sale growth. You will identify promising opportunities for Pawa IT, translate clients’ business and technical needs into practical cloud and software solutions, and work with engineering and customer success teams to ensure commitments can be delivered.

Key Responsibilities

• Use demand generation platforms, LLMs, analytics, and CRM data to research target organisations, understand their challenges, and identify relevant opportunities for Pawa IT’s products.
• Lead early-stage conversations to assess business priorities, existing infrastructure, technical readiness, budget, and whether an opportunity is a suitable fit.
• Develop market and customer insights across African industry sectors, then shape tailored technical recommendations and commercial proposals.
• Present solution options to senior executives, IT teams, and business stakeholders, addressing both strategic outcomes and implementation considerations.
• Create and deliver focused demonstrations and proofs of concept involving Google Cloud, Google Workspace, cloud security, and AI tools, explaining expected value, ownership costs, and migration considerations.
• Manage opportunities through proposal development, scope-of-work discussions, contract negotiations, and close.
• Coordinate with the CTO and engineering colleagues to check that proposed designs are technically sound and consistent with delivery capacity and roadmaps.
• Stay involved after a sale, supporting customer success with onboarding and satisfaction, identifying expansion opportunities, and sharing client feedback with product and engineering teams.

Requirements & Qualifications

• Three to five years of experience combining B2B technology sales, presales engineering, and customer engagement in SaaS, cloud solutions, or IT infrastructure.
• Bachelor’s degree in Computer Science, Information Technology, Business Information Technology, Business Administration, or a related discipline.
• Ability to discuss and assess cloud environments such as Google Cloud, Google Workspace, AWS, or Azure while connecting technical choices to business priorities.
• Evidence of managing customer relationships across discovery, qualification, deal execution, and post-sale account development.
• Practical experience with LLMs, demand generation tools, analytics platforms, and CRM systems such as HubSpot or Salesforce.
• Strong communication and relationship-building skills, sound commercial judgement, and a clear focus on achieving business outcomes.

What We Offer / Why Join

• Gross monthly salary of KES 100,000.
• Medical insurance for you and your dependants.
• Lunch provided on site each working day.
• Sponsored Google Cloud and Google Workspace certifications, ongoing learning resources, and one-to-one mentorship from senior executives.
• Full-time, on-site schedule from Monday to Friday, 8:00 a.m. to 5:00 p.m.