Customer Relationship Executive
Posted:
Job Description
Greetings from Ashra Technologies
We are looking ....
Experience: Freshers
Location: Dubai
Job Role: Customer Relationship Executive
Job Description:
Key Responsibilities
? Welcome and professionally engage with walk-in customers at the kiosk.
? Understand customer requirements related to company services, including but not limited to: ? Business Setup Services ? Golden Visa Services ? PRO Services ? Auditing & Accounting Services ? Bookkeeping Services ? Visa & Immigration-related services ? And all other services offered by the company from time to time
? Ensure complete understanding of client needs across all current and future service offerings of the company.
? Accurately capture, record, and maintain customer details, inquiries, and requirements. ? Coordinate and direct clients to the relevant consultant or department based on their requirements.
? Handle incoming calls, inquiries, and basic customer follow-ups in a professional manner. ? Maintain and update client databases, lead sheets, or CRM records using Excel or internal systems.
? Ensure smooth kiosk operations and deliver a high-quality customer experience.
? Support in identifying potential leads and ensuring proper handover to consultants without missing opportunities.
Requirements
? Female candidate preferred. (Philippines preferrably)
? Strong communication and interpersonal skills.
? Confident in handling face-to-face and telephonic customer interactions.
? Basic knowledge of Microsoft Excel and data entry/record management.
? Smart, presentable, and professional personality.
? Ability to quickly understand company services and explain them clearly to clients.
? Strong coordination, follow-up, and organizational skills.
Preferred Experience (Plus Point)
? Prior experience in customer service, front desk, client relations, or telesales roles.
? Experience in tourism, visa services, immigration consultancy, or UAE business setup industry will be considered a strong plus point.
? Familiarity with handling customer inquiries in service-based industries.
? Experience in lead handling or CRM systems is an added advantage.
Working Hours
? Monday to Saturday
? 8:00 AM to 6:00 PM
? Sunday: Weekly Off
Job Location Wafi Mall, Healthcare City, Dubai, UAE
Interested can share cv at: [email protected]
Experience:
- Customer Relationship Executive: 1 year (Required)
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