Customer Happiness Executive

Emtech Computers is looking for a proactive and customer-focused Customer Happiness Executive to join its team in Dubai. This role is designed for professionals who are passionate about building lasting client relationships and delivering outstanding customer experiences throughout the entire customer journey.

The successful candidate will support customer onboarding, respond to client enquiries, coordinate service requests, and work closely with internal departments to ensure a seamless and positive experience. This is an excellent opportunity for individuals who enjoy combining excellent communication skills with a customer-first mindset in a fast-paced IT services environment.

Key Responsibilities:

• Welcome and onboard new customers with a smooth and professional experience.

• Serve as the primary point of contact for customer enquiries and support.

• Coordinate service requests and ensure timely follow-up and resolution.

• Manage AMC and PMC schedules, renewals, and customer communications.

• Collaborate with Sales, Service Delivery, Technical, and Finance teams to deliver excellent customer service.

• Build strong customer relationships to improve satisfaction and long-term retention.

Requirements:

• Bachelor’s Degree in Business Administration, Customer Service, IT, or a related field.

• Excellent communication and interpersonal skills.

• Strong customer service and relationship management abilities.

• Ability to coordinate multiple customer requests and priorities efficiently.

• Strong knowledge of:

    • Customer relationship management (CRM).

    • Customer onboarding and engagement.

    • Service coordination and customer retention strategies.