Customer Support Specialist – Travel

Destination Wedding Knots is seeking a motivated and detail-oriented Customer Support Specialist – Travel to join its fully remote team. This role is ideal for individuals who enjoy helping customers, solving problems, and creating positive travel experiences.

The successful candidate will support clients with travel bookings, inquiries, reservations, and general travel-related concerns. This position offers flexible scheduling options with training, mentorship, and opportunities to develop within the travel industry.

Key Responsibilities:

• Respond to customer inquiries through email, phone, and chat in a timely and professional manner.

• Provide accurate information regarding travel bookings, itineraries, policies, and procedures.

• Assist customers with reservation confirmations and travel-related questions.

• Troubleshoot common client issues and escalate complex concerns when required.

• Maintain updated knowledge of supplier systems, booking platforms, policies, and procedures.

• Follow up with clients to ensure satisfaction and provide post-booking support.

• Record customer communications accurately using internal systems.

• Maintain a professional, empathetic, and customer-focused approach.

Requirements:

• Prior experience in customer service or the travel industry is preferred but not required.

• Strong communication skills and ability to work independently.

• Comfortable using online tools, booking portals, and CRM systems.

• Tech-savvy with a quiet and professional home workspace.

• Passion for helping customers and delivering excellent service.

• Ability to manage customer interactions in a remote work environment.

• Must be 18+ and authorized to work in the United States.

Benefits & Perks:

• Full training and ongoing mentorship.

• Travel agent certification opportunities.

• Access to travel discounts and industry perks.

• Supportive online community and professional tools.

• Flexible remote work schedule options.