Credit Controller

Role Overview

This position is responsible for safeguarding the organisation’s cash flow by actively managing customer accounts, accelerating collections, and reducing outstanding debt. Day to day, you will reconcile complex accounts, investigate billing discrepancies, and negotiate repayment terms with clients while ensuring all credit policies and contractual obligations are applied consistently. Your work directly supports financial stability and helps the business maintain healthy liquidity and low default risk.

Key Responsibilities

• Monitor the full receivables ledger, identify overdue accounts, and proactively drive collections to meet cash flow targets.
• Perform regular account reconciliations, investigate payment mismatches, and resolve discrepancies with internal teams and external customers.
• Oversee the billing cycle, including generating invoices, issuing credit notes, and ensuring accurate and timely application of customer payments.
• Engage with clients to negotiate payment plans, settle disputes, and manage debt recovery processes in a professional and firm manner.
• Maintain and enforce credit control policies, review customer creditworthiness, and recommend adjustments to credit limits when necessary.
• Manage contractual terms related to payment, discounts, and penalties, and ensure all billing activities align with signed agreements.
• Prepare regular reports on receivables aging, collection performance, and bad debt provisions for management review.

Requirements & Qualifications

• Bachelor of Commerce degree in Finance, Accounting, or a related discipline.
• Professional certification such as CPA-K, ACCA, or CCP, with active ICPAK membership.
• A minimum of 5 years of work experience, including at least 2 years specifically dedicated to credit control or receivables management.
• Sound knowledge of IFRS, local tax regulations, and financial reporting principles as they apply to revenue recognition and receivables.
• Hands-on proficiency with accounting software and ERP systems used for billing, collections, and general ledger entries.
• Proven negotiation and problem-solving abilities, with strong customer service orientation and sharp financial analytical skills.