Credit Control Manager

Role Overview

This position leads the credit control function within a regulated financial services environment, with a primary focus on general insurance premium collection. You will oversee the full collections cycle, from assessing client and intermediary creditworthiness to managing aged debt, reconciling complex accounts, and driving recovery of overdue amounts. Your work directly protects cash flow, reduces bad debt exposure, and ensures the company meets both internal credit policies and external regulatory obligations.

Key Responsibilities

• Direct and manage the credit control and receivables team, setting clear collection targets, monitoring individual and team performance, and ensuring consistent follow-up on overdue premium accounts.
• Maintain and review debtor ageing reports, prioritising high-risk accounts and implementing strategies to reduce aged debt and improve collection turnaround times.
• Perform regular reconciliations of intermediary and direct client accounts, investigating and resolving discrepancies promptly with the support of finance and sales teams.
• Assess the creditworthiness of new and existing clients, brokers, and intermediaries, recommending appropriate credit limits and payment terms based on risk exposure and business requirements.
• Enforce approved credit terms across the organisation, escalating non-compliance to senior management and recommending actions such as credit holds, policy cancellation, or referral to legal/recovery partners.
• Collaborate with underwriting, claims, finance, sales, and legal teams to resolve billing disputes, clarify payment obligations, and ensure that policy issuance and renewals align with collection status.
• Support the preparation of IFRS 9 provisions and bad debt calculations, providing accurate data and analysis to finance leadership for reporting and decision-making.
• Drive continuous improvement in collections processes, documentation, and reporting, while ensuring all activities remain compliant with regulatory requirements and internal audit standards.

Requirements & Qualifications

• Bachelor’s degree in Finance, Accounting, Business Administration, Commerce, or a closely related field.
• Professional certification such as CPA(K), ACCA, or an equivalent credit/finance qualification; active membership of ICPAK, ACCA, or another relevant professional body is an added advantage.
• A minimum of 7 years’ experience in credit control, accounts receivable, collections, or credit management, ideally within general insurance or another regulated financial services sector.
• At least 3 years’ experience in a supervisory or managerial role leading a credit control/receivables team, with demonstrated ability to manage broker and intermediary collections.
• Hands-on experience with debtor ageing analysis, account reconciliations, credit risk assessment, IFRS 9 provisioning, debt recovery processes, and handling stakeholder escalations.
• An insurance-related qualification such as AIIK, CII, or a Certificate of Proficiency is a strong plus.
• Strong analytical, negotiation, and communication skills, with the ability to influence internal stakeholders and external clients while maintaining professional relationships.