What you will do
Establish and Sustain the Communications Governance Framework
- Maintain and continuously improve governance frameworks that ensure compliance, alignment, and consistency across global and market communication teams.
- Monitor adherence to standards, brand consistency, communication protocols, and operational requirements.
- Ensure governance approaches remain relevant, user-friendly, and effectively adopted across the organization.
Policies & Guidelines
- Develop, update, and communicate clear policies and guidelines for all major communications disciplines.
- Ensure global standards are translated into practical market ready guidance.
- Partner with global communications leaders and SMEs to maintain up to date, high quality documentation.
Process Design & Optimization
- Design, document, and refine core communications processes that drive efficiency, transparency, and quality.
- Identify bottlenecks and lead continuous improvement initiatives across workflows such as content creation, approvals, measurement, and planning cycles.
- Partner with cross-functional teams to ensure operational alignment across systems and tools.
Ways of Working (WoW)
- Promote integrated, collaborative ways of working across global, regional, and market communications teams and cross functions.
- Drive adoption of shared tools, platforms, and collaboration practices.
- Facilitate engagement, consistency, and alignment through structured WoW frameworks, playbooks, and routines.
Upskilling & Capability Building
- Identify communications skill gaps across global teams and markets.
- Design and implement capability building initiatives, including training programs, toolkits, onboarding materials, and learning pathways.
- Partner with global SMEs, HR/L&D, and external experts to scale learning across the organization.
- Lead Communications AI Capabilities & AI Office for Comms
- Serve as the lead for the AI Office for Communications, overseeing AI governance and capability building.
- Enable the integration of AI-driven tools, ensuring responsible, compliant, and effective adoption across communication teams and markets.
- Support teams with training, best practices, and ongoing AI readiness.
We believe you have
Professional Experience
- 8–10 years of experience in Communications Operations, PMO, Governance, Corporate Excellence, or a similar strategic operations role.
- Experience in a large, matrixed global organization.
- Demonstrated success establishing governance frameworks and enabling operational excellence.
- Strong background in process design, operational efficiency, or capability-building programs.
- Experience leading technology or tool adoption programs (AI experience is a strong plus).
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