Communications Manager, Operations

What you will do

Establish and Sustain the Communications Governance Framework

• Maintain and continuously improve governance frameworks that ensure compliance, alignment, and consistency across global and market communication teams.
• Monitor adherence to standards, brand consistency, communication protocols, and operational requirements.
• Ensure governance approaches remain relevant, user-friendly, and effectively adopted across the organization.

Policies & Guidelines

• Develop, update, and communicate clear policies and guidelines for all major communications disciplines.
• Ensure global standards are translated into practical market ready guidance.
• Partner with global communications leaders and SMEs to maintain up to date, high quality documentation.

Process Design & Optimization

• Design, document, and refine core communications processes that drive efficiency, transparency, and quality.
• Identify bottlenecks and lead continuous improvement initiatives across workflows such as content creation, approvals, measurement, and planning cycles.
• Partner with cross-functional teams to ensure operational alignment across systems and tools.

Ways of Working (WoW)

• Promote integrated, collaborative ways of working across global, regional, and market communications teams and cross functions.
• Drive adoption of shared tools, platforms, and collaboration practices.
• Facilitate engagement, consistency, and alignment through structured WoW frameworks, playbooks, and routines.

Upskilling & Capability Building

• Identify communications skill gaps across global teams and markets.
• Design and implement capability building initiatives, including training programs, toolkits, onboarding materials, and learning pathways.
• Partner with global SMEs, HR/L&D, and external experts to scale learning across the organization.
• Lead Communications AI Capabilities & AI Office for Comms
• Serve as the lead for the AI Office for Communications, overseeing AI governance and capability building.
• Enable the integration of AI-driven tools, ensuring responsible, compliant, and effective adoption across communication teams and markets.
• Support teams with training, best practices, and ongoing AI readiness.

We believe you have

Professional Experience

• 8–10 years of experience in Communications Operations, PMO, Governance, Corporate Excellence, or a similar strategic operations role.
• Experience in a large, matrixed global organization.
• Demonstrated success establishing governance frameworks and enabling operational excellence.
• Strong background in process design, operational efficiency, or capability-building programs.
• Experience leading technology or tool adoption programs (AI experience is a strong plus).