Collection Specialist

What you will do

• Coordinate effectively between the retained finance organization and BPO partners to ensure seamless execution of credit management, collections, and dispute resolution processes.
• Support Front Line (FL) teams in resolving complex and high-risk collection cases, providing guidance and escalation where required.
• Perform end-to-end root cause analysis of disputes, identifying trends and implementing corrective actions to prevent recurrence.
• Conduct in-person collection visits where required by local market practices and business needs.
• Manage dispute routing for assigned retained accounts, ensuring timely allocation to the appropriate stakeholders.
• Accurately record all invoice disputes within the collection and dispute management systems as they arise.
• Initiate and actively monitor the dispute resolution workflow, following up with relevant business owners to ensure timely closure.
• Apply defined collection strategies to assigned accounts, aligning actions with company policies and risk frameworks.
• Conduct structured and professional collection calls, maintaining strong customer relationships while driving cash recovery.
• Negotiate and secure payment commitments (Promises to Pay), ensuring accurate documentation and follow-up on agreed terms.
• Collaborate closely with CS&A and inbound teams to ensure customer queries and disputes are resolved efficiently, enabling timely collections.

Are you the one?

• 3 + years of professional experience in the Accounts receivable position
• Bachelor’s degree/Diploma in finance or similar Credit Management
• Experienced in a related industry, the elevator industry would be an advantage
• Customer-centric, conducting the first collection calls towards customers in a structured way
• The ability to initiate the dispute management workflow by dispatching the recorded disputes to the other businesses responsible in the organization for resolution
• Experienced in coordinating the dispute resolution process to ensure that the dispute resolution happens in the right place in the organization
• Experience with ERP tools and MS Office is a must; SAP experience would be advantageous
• Highly motivated, goal-oriented, diligent, organized self-starter with an orientation towards a high level of customer service.
• Ability to interpret and analyze data to draw conclusions and identify patterns.
• Ability to work together as a team and promote a harmonious environment.
• Excellent English communication, presentation, and negotiation skills.

What do we offer?

• Great dynamic team promoting a collaborative environment.
• Total reward elements that engage and motivate our employees and help us make KONE a great place to work.
• Comprehensive learning and development programs covering a wide range of professional skills.
• Engaging job with a position description and clear targets.
• Regular feedback through performance discussions.
• Opportunities for individual development.
• Mentoring and coaching programs.
• Flexibility, trust, and respect.
• Value-based culture, behaviors, and ethics.
• Sustainability and innovation.
• Working for a successful organization.