Job Description

Reporting to the Cluster Hotel manager, responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional, friendly and engaging service
• Ensure the safety, security and loss control policies and procedures are complied with within the hotel
• Oversee security operations at Fairmont The Norfolk and Fairmont Mara Safari Club, ensuring a consistent standard of safety and security across both properties.
• Collaborate with department heads at each property to integrate security protocols seamlessly into daily operations, optimizing guest experience and operational efficiency.
• Develop and implement site-specific security strategies and procedures tailored to the unique characteristics and challenges of each property, taking into account geographical location, local regulations, and guest demographics.
• Coordinate security initiatives and training programs between the two properties, fostering a unified approach to risk management and emergency response.
• Conduct regular site inspections and security audits at both Fairmont The Norfolk and Fairmont Mara Safari Club to identify potential vulnerabilities and areas for improvement.
• Serve as a point of contact for inter-property security communication and coordination, facilitating the sharing of best practices, resources, and intelligence.
• Collaborate with regional and corporate security teams to align security initiatives with broader company objectives and industry standards.
• Monitor industry trends and emerging threats relevant to both properties, proactively adjusting security measures to mitigate risks and enhance preparedness.
• Represent Fairmont The Norfolk and Fairmont Mara Safari Club in security-related matters within the local community, fostering positive relationships with law enforcement agencies, government bodies, and neighboring businesses.
• Ensure compliance with brand-specific security standards and guidelines, working closely with corporate security to implement updates and revisions as necessary.
• Lead by example, embodying Fairmont's commitment to excellence and hospitality in all interactions and initiatives, inspiring a culture of security awareness and professionalism among colleagues and team members.
• Responsible for ensuring the hotel’s compliance in Public Health matters and taking a proactive approach in risk assessments, incident reporting, site visits and corrective actions related to public health concerns affecting guests and colleagues.
• Oversee Fire Life Safety(FLS) compliance in the hotel, ensuring safety systems and protocols adherence, regular fire drills, inspections of firefighting equipment, and training on emergency evacuation procedures.
• Will lead the Health & Safety Committees at both Fairmont The Norfolk and oversee the Fairmont Mara Safari Club committee
• Follow department policies, procedures and service standards.
• Follow all safety policies.
• Other duties as assigned.

Qualifications

• Bachelor's degree in criminal justice, Security Management, or a related field (preferred).
• Proven experience in security management, preferably within the hospitality industry.
• Strong leadership skills with the ability to inspire, motivate, and empower teams.
• Excellent strategic planning and problem-solving abilities.
• Sound knowledge of security best practices, risk assessment methodologies, and emergency response protocols.
• Exceptional communication, interpersonal, and conflict resolution skills.
• Certification in security management (e.g., CPP, PSP) is a plus.
• Willingness to work flexible hours and respond to emergencies as needed

Additional Information

• Frequent sitting and walking throughout shift
• Occasional lifting and carrying up to 20 lbs
• Occasional kneeling, pushing, pulling, lifting