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Posted:
TASC Outsourcing is seeking a skilled and performance-driven Client Retention Specialist to join a dynamic team in Dubai. The ideal candidate will have experience managing international clients, strong relationship-building abilities, and a proven background in customer retention, sales, or client success roles.
The successful candidate will focus on maintaining client relationships, reactivating existing customers, and improving customer engagement within a fast-paced financial services environment. Experience with UK processes, UK clients, and industries such as Forex, CFD trading, brokerage, or FinTech will be highly preferred.
Key Responsibilities:
• Manage and maintain strong relationships with existing international clients.
• Develop strategies to improve client retention and customer satisfaction.
• Engage with inactive clients and implement reactivation initiatives.
• Handle UK-based clients and provide professional account support.
• Identify client needs, address concerns, and recommend suitable solutions.
• Achieve performance targets through effective communication and relationship management.
• Maintain accurate client records and follow internal reporting procedures.
Requirements:
• Proven experience in client retention, relationship management, customer success, reactivation, or sales.
• Mandatory experience handling UK processes or managing UK clients.
• Experience working with international clients, preferably with UK market exposure.
• Experience in Forex, CFD, Trading, Brokerage, or FinTech industries is highly preferred.
• Strong communication, negotiation, and closing skills.
• Performance-oriented professional with an ethical and customer-focused approach.
• Strong knowledge of:
• Client relationship management and retention strategies
• International customer handling and sales processes
• Financial services, trading platforms, and FinTech environments
What We Offer:
• Competitive salary package with attractive commission opportunities.
• Employment visa and medical insurance.
• 5-day work week (Monday to Friday).
• Working hours from 1:00 PM to 10:00 PM.
• Opportunity to work with a dynamic and high-performing global team
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