Key Responsibilities
- Manage and grow a portfolio of China Desk clients, acting as the primary point of contact for all banking-related matters and ensuring high levels of client satisfaction and retention.
- Lead end-to-end onboarding processes, including account opening, KYC documentation, and coordination with compliance teams to ensure timely account activation.
- Support and manage client cross-border payment needs, with a strong focus on CNY remittances and China corridor solutions, ensuring accuracy, efficiency, and timely execution.
- Handle day-to-day client requests, including transaction inquiries, payment follow-ups, and troubleshooting operational issues, ensuring prompt resolution.
- Advise clients on and promote relevant banking products, including FX services, fixed deposits, and payment solutions, to enhance client engagement and wallet share.
- Work closely with internal teams (operations, compliance, treasury, and product) to ensure seamless service delivery and effective resolution of client issues.
- Identify opportunities to deepen client relationships, increase transaction volumes, and support the growth of the China corridor business.
- Monitor client activities to ensure compliance with internal policies and regulatory requirements, and support documentation or reviews when required.
Why join us?
- Competitive salary with performance-based incentives
- Opportunity for career growth and professional development
- Dynamic and supportive work environment
Qualifications & Skills
- Bachelor's degree in Business, Sales, International Trade, or related field
- 4-6 years experience in sales, preferably in import/export, trade finance, or logistics
- Proven track record in achieving and exceeding sales targets
- Experience dealing with Chinese suppliers or managing China trade corridor clients
Mandatory Requirement
- Fluency in Mandarin (spoken and written) - essential for engaging with Chinese partners and clients
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