Job Details
Job Type:
Full Time
Workplace Type:
On-site
Qualification:
Diploma
Job Experience:
Mandatory
Job Location:
Dubai, United Arab Emirates
Closing Date:
Undisclosed
Salary:
Estimated: AED 700 - AED 3,400 / month
Other Pay:
Benefits
Job Description
IMMEDIATE JOINER'S ONLY. NO EXPERIENCE NEED NOT TO APPLY, PLEASE. (Preferably Male)
- Preferably with MEP, General Maintenance & Cleaning Services Experience
- Applicant with Sales Experience is a Plus
- Can join immediately
Duties and Responsibilities:
Call Center Agents/Representatives complete customer service tasks that ensure customers have the information and assistance they need and maintain the company’s positive reputation.
They often have the following responsibilities:
- Take customer calls and provide accurate, satisfactory answers to their queries and concerns.
- De-escalate situations involving dissatisfied customers, offering patient assistance and support.
- Call clients and customers to inform them about the company’s new products, services, and policies.
- Guide callers through troubleshooting, navigating the company site or using the products or services.
- Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items.
- Collaborate with other call center professionals to improve customer service
- Help to train new employees and inform them about the company’s customer management policies.
Call Center Agents/Representatives use a variety of soft skills and industry and company knowledge to provide the most comprehensive support they can. These skills and qualifications can include:
- Strong communication, both written and verbal
- Great active listening skills
- Exceptional interpersonal and rapport building skills
- A patient and empathetic attitude
- Strong time management and organizational skills
- Adaptability and flexibility
- Comfortable working in fast-paced environments
- Troubleshooting skills, either basic or advanced, depending on the role and industry
- Computer literacy
- Phone skills, including familiarity with complex or multi-line phone systems
- In-depth knowledge of a company’s products and/or services
- Expertise in the customer service area they focus in, such as accounts, sales, technical support, or another area
- Ability to speak multiple languages, especially those common among callers
Share updated CVs by whatsapp +971 56 686 8740 or email [email protected]
520 open positions on Semasocial right now
· 4345 open positions in Dubai, United Arab Emirates
· 21 posted in the last 7 days
Contact Information
Sign in to apply for this job.
