Front Office Customer Care Officer

Role Overview

The Front Office Customer Care Officer is the first point of contact for students, parents, visitors, and staff. Day to day, this role involves managing the reception desk, handling phone and email enquiries, supporting admissions and administrative tasks, and helping to create a professional, welcoming atmosphere across the campus. Because this position sits at the centre of daily college operations, efficient and courteous service here directly shapes the institution’s reputation and the overall experience of everyone who walks through the door.

Key Responsibilities

• Greet and assist students, parents, and visitors in person, ensuring every interaction is handled promptly and politely.
• Manage incoming phone calls, take accurate messages, and route enquiries to the appropriate department or staff member.
• Support registration and admissions activities by collecting required documents, verifying student details, and issuing acknowledgment receipts.
• Answer questions about course offerings, learning schedules, fee payments, and college policies, referring complex matters to the relevant office.
• Maintain and update student records, contact lists, and filing systems with a high degree of accuracy and confidentiality.
• Coordinate appointments and room bookings for academic and administrative staff as needed.
• Keep the reception and waiting areas tidy and well-stocked with necessary forms, brochures, and information materials.
• Assist with routine written correspondence, including emails and notices to students and guardians.

Requirements & Qualifications

• At least two years of previous front office, reception, or customer care experience specifically within an educational institution, such as a school, college, or training centre.
• A diploma or certificate in front office management, customer service, business administration, or a related field.
• Strong command of English and Kiswahili, both written and spoken.
• Solid computer literacy, including experience with word processing, spreadsheets, and email systems.
• Excellent communication and interpersonal skills, with a warm, professional manner when dealing with students and parents.
• Ability to manage multiple tasks, maintain composure under pressure, and handle sensitive student information with discretion.
• A relevant professional license, including a TVETA license, is required for consideration.

Interested candidates should send their application letter, updated CV, academic and professional certificates, National ID, and relevant TVETA license to [email protected] before 1st September 2026.