Business Development Associate

Role Overview

You will drive adoption of educational technology solutions across Kenyan schools, balancing new account acquisition with ongoing support for existing clients. Each day involves direct conversations with school administrators and teachers, helping them integrate the platform effectively while collecting insights that shape product improvements. Your work directly supports Zeraki's goal of maintaining market leadership in African EdTech by ensuring schools see measurable value from the tools they use.

Key Responsibilities

• Identify and approach decision-makers at schools to introduce and demonstrate the educational technology platform.
• Guide new customers through onboarding, ensuring smooth setup and initial usage of the product.
• Provide ongoing support to existing school clients, addressing questions and troubleshooting issues promptly.
• Collect structured feedback from schools and relay it internally to inform product updates and customer success strategies.
• Maintain an active sales pipeline, tracking leads, follow-ups, and closing cycles to meet monthly targets.
• Develop and maintain strong relationships with school staff to encourage long-term retention and referrals.
• Represent the brand at school visits, events, or workshops to build awareness and trust in the EdTech offering.
• Collaborate with the broader team to refine sales pitches, feedback loops, and support processes for maximum impact.

Requirements & Qualifications

• A genuine interest in education and how technology can improve learning outcomes in Africa.
• Strong verbal and interpersonal skills, with the ability to communicate clearly and persuasively with school leaders and teachers.
• A self-motivated, target-driven mindset – you are comfortable working independently and taking initiative to close deals.
• Resilience and grit: you can maintain motivation even when leads fall through and continue pursuing new opportunities.
• Willingness to put in extended hours when needed, including evenings or weekends, to meet client needs or deadlines.
• No previous work experience is mandatory, but any background in sales, marketing, or customer service is an advantage.

What We Offer / Why Join

This role is a direct entry point into the growing field of EdTech sales, providing hands-on experience with a leading African brand. You’ll contribute to a mission-driven company focused on transforming education across the continent, all while working in a collaborative and inclusive environment where your ideas are heard and valued.