Branch Supervisor

Role Overview

This role is responsible for the day-to-day management of restaurant operations, ensuring that every shift runs smoothly from food preparation to guest checkout. By supervising front-of-house staff, maintaining strict hygiene and safety standards, and resolving any service issues as they arise, this manager directly supports the restaurant’s reputation for quality and consistency. The position matters to the employer because it bridges the gap between corporate policies and on-the-ground execution, turning standard operating procedures into great guest experiences.

Key Responsibilities

• Enforce all restaurant policies, procedures, and brand specifications, ensuring tasks are completed on time and to standard.
• Monitor compliance with health, safety, food preparation, and facility maintenance requirements.
• Train and supervise team members to achieve sales targets, service quality goals, and a clean, welcoming environment; organize regular deep-cleaning sessions.
• Oversee cash handling and reconciliation, making sure every transaction follows the restaurant’s financial controls.
• Handle and resolve guest complaints related to food quality and service, taking corrective action to minimise future issues.
• Conduct routine taste tests and store audits to confirm food and drink items meet palatability and flavour standards.
• Spend at least 95% of working time on the floor, supervising service, managing takeaway and delivery orders, and ensuring prompt, accurate billing.
• Guide staff in suggestive selling, introduce new menu items to guests, and maintain high hygiene standards at the cashier station and dining area.

Requirements & Qualifications

• Degree or diploma in Food & Beverage Service, or an equivalent qualification from a recognised institution.
• At least two years of front-of-house operations experience, or experience as a stand-in manager or management trainee in the service or food-and-beverage industry.
• Clear verbal communication skills in English.
• Ability to review and understand a profit-and-loss statement.
• Proficiency with cash handling and point-of-sale systems.
• Comfort working under pressure and making quick, sound decisions.
• Computer literacy in Microsoft Office Suite.
• Solid knowledge of customer service and people-management systems.
• Demonstrated core competencies: establishing focus, providing motivational support, fostering teamwork, empowering others, flexibility, performance management, strong interpersonal relationships, and a result-oriented mindset.