Job Title: Branch Manager
Key Responsibilities
- Achieve profitability targets through revenue maximisation and prudent cost management.
- Grow and monitor the branch’s liability and asset portfolios to achieve business targets.
- Grow the customer base and ensure retention of existing customers through high levels of customer satisfaction and cross-selling.
- Oversee overall management of the branch through efficient utilisation of resources.
- Deliver excellent customer service by maintaining high service standards.
- Ensure compliance with the Enterprise‑Wide Risk Management Framework.
- Motivate, coach, and develop a high‑performing team.
- Champion digital migration within the branch.
Qualifications and Experience
Education
A bachelor’s degree in a business‑related field from a recognised institution.
Training
Cash Management Training is required.
Professional Experience
- Minimum of 8 years of general banking experience, with at least 2 years at Branch Manager level.
- At least 6 months of experience in branch operations: cash, clearing, accounts, and administration.
- At least 4 years of experience in the following roles:
- Personal / Business / Retail Banking or Sales Manager
- Credit Management
- Customer Service / Relationship Management
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